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IT Systems Support Analyst

Would you like to work on some of the biggest franchises in gaming? Certain Affinity, the largest independent video game developer in Austin, Texas, is opening a location in Toronto, Canada and we’re looking for exceptionally talented people to join us. Our Toronto studio will collaborate with our Austin location, and together we’ll be co-developing AAA FPS games and creating our own compelling new IP.

We’re looking for a self-motivated individual with experience in desktop support and light system administration to fill an Associate IT Systems Support Analyst position.

Responsibilities

• Provide first-tier support to end-users, escalates more complex problems when appropriate
• Respond to assigned help desk tickets, supports and troubleshoots technical request
• Installation and support of workstations, servers, and other studio equipment
• Installation and support of operating systems and application software
• Imaging of workstations that include operating systems and other development tools and software.
• Recommend, schedule and perform PC hardware upgrades when required
• Route unresolved issues to appropriate team members for further investigation and resolution
• Support development and implementation of new projects and installations
• Maintain an accurate inventory of all studio hardware and software
• Empower end-users by training and educating while supporting them
• Coordinate and perform office moves
• Various system administration responsibilities as the studio grows

Requirements

• Possess a 2-year degree or have equivalent work-related experience.
• 3-5 years of directly related helpdesk experience
• Experience supporting Windows, Mac and/or Linux systems – software and hardware
• Fundamental understanding of networking principles
• Experience using an operational ticketing system to respond to user requests
• Excellent written, verbal, presentation and interpersonal communication skills
• Ability to effectively prioritize and execute tasks within a dynamic environment
• Proven analytical and problem-solving skills
• Must be detail-oriented and a self-starter
• Excellent customer service skills
• Must be prepared for occasional work hours at night and on weekends
• Be available to respond to security alarms and other urgent facilities issues
• A desire to work in a diverse and inclusive environment

Extra Credit

• Game industry experience
• Facilities support experience