Associate Community Manager, Global Publishing, Diablo Immortal (Contract)

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Job Description:

Blizzard is looking for a player-centric community professional to develop and grow the Diablo Immortal community. The ideal candidate has a deep and intrinsic understanding of how communications, content, social media, influencer relationships intersect with each other, and is adept at crafting community plans that cohesively bring all these elements together. They are a tireless advocate for the voice of the player, constantly seeking to build bridges, trust, and foster constructive dialogue with the community.

Responsibilities

• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Coordinate with teams in creating compelling product communications such as blogs, patch notes, presentations and more
• Develop and execute key community initiatives including community centric events and contests to help foster growth
• Manage content calendars and milestones, delivering content to cross-functional and regional teams
• Help support creator strategy including identifying potential new creators while supporting and building long-term relationships with existing partners
• Advocate for players to the dev teams by providing meaningful reporting on pain points and feedback the community may be experiencing.
• Track, analyze and report on content and program performance data to drive continuous improvement, optimization, and innovation

Requirements

• A minimum of 1-3 years of experience building communities and collaborating with cross functional teams in initiatives.
• Familiarity with Diablo franchise titles (especially Immortal!) and ARPG’s through the understanding of game mechanics, community channels, and content creators.
• An understanding of the mobile gaming market and trends, with the ability to identify and develop new community growth opportunities
• A strong understanding of what communities look for and where they talk and interact with others
• In-depth knowledge of current community and content distribution channels, and the role they play in community and publishing strategy
• Highly organized, proactive self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs
• Ability to think on your feet, multi-task like a champ, and think both strategically and creatively
• Experience working with 3rd party gaming communities and content creators
• Likes a good meme

Pluses

• Degree in communication, marketing, or relevant job experience
• Experience with mobile game communities and mobile gaming in general
• Project management training and experience
• Proficiency with Confluence, Miro, JIRA, Sharepoint, Sprinklr, Wrike
• A passionate gamer possess-ing ample experience with Blizzard games
• Existing strong personal network within Blizzard’s communities
• Video publishing and/or graphic design experience
  

Required Application Materials

• Resume
• Cover Letter which should include:
  • Why you are interested in working at Blizzard
  • What games you are currently playing
• Examples of written work and/or past community programs they are proud of

**Only submittals with the above three materials will be considered.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .