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Assistant User Researcher - Temporary

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Assistant User Researcher - Temporary

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, it is something we take seriously and pride ourselves on delivering to our players, which is a responsibility shared across the company. Blizzard’s Game User Research team is a close-knit group; we care about sharing knowledge, learning about players’ experiences, actionable findings, and succeeding together. We genuinely love what we do for a living and expect the same from everyone who joins us. If your career is ready for its next great challenge, get in touch and let’s get to work!

Join the ranks of a legendary force of adventurers, demons, orcs, and scientists to help provide the context and humanity of "why" and "how" our players engage with our games.

We are looking for a passionate Assistant User Researcher to support research on some of the world’s best-known franchises. You will give a voice to players from around the world by collecting and analyzing hard data and be in the thick of a team effort to build great player experiences.

This is a temporary contract position (35-40 hrs/wk), reporting directly to a Lead in User Research.

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities

• Support the execution of user-studies and activities through the creation of research artifacts necessary for quality research
• Learn and carry out research using several methods including usability testing, playtesting, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies
• Participate in user research activities such as research design, setup, breakdown, data coding and analysis, reporting of the consumers' experiences, and other research-related activities
• Summarize research results directly to the research team for discussion and future analysis
• Engage with participants during studies to ensure a positive experience and correct execution of studies
• Provide clear and objective interpretations of observed user behaviors
• Provide design feedback and suggestions based on observation, research, and expertise
• Edit and craft reports as necessary
• Maintain detailed records of studies and analysis

Requirements

• Bachelor’s degree in Game Design, Game Production, Psychology, Computer Science, Human Factors, Marketing, Communications, Market Research, or related field
• Highly detail orientated, organized, and able to deliver tasked work at a consistent quality
• Demonstratable contribution to one shipped product as a designer, producer, or researcher in video games, websites, or applications
• High aptitude for gameplay or level design mechanics, and theory crafting
• Excellent interpersonal communication (both written and verbal), must be comfortable working with participants
• Working knowledge of Excel
• Adaptable and quick learner that enjoys tackling a large variety of problems
• Passion for understanding human behavior in video games

Pluses

• Knowledge of software development processes considered an asset
• Master’s degree in a related field
• Blizzard Entertainment player who demonstrates expert skill level in one or more games

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!