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Application Specialist

Job Description

Your life at Ubi

Within the Ubisoft HQ teams, you will join the IT department more specifically the Publishing Service Department to provide support for CRM and Media applications. Your role will be to independently support end users on internal application related incidents and requests, while maintaining communication & training throughout the troubleshooting and resolution process.

The responsibilities of this position are primarily focused on providing functional support to internal clients using marketing and media applications (our largest application being Salesforce Marketing Cloud and a homemade product).

Your main mission:

• Provide functional support to existing users, investigate problems encountered (data problem, access, configuration, bugs …).
• Work on the different types of tickets (incidents, problems, requests) and provide resolutions within the framework of internally defined SLAs, with a focus on long-term solutions.
• Effectively use support processes and tools (i.e.: self-service interface, ticketing tool, internal knowledge base etc.)
• Provide status updates and manage customer expectations throughout the incident/problem/request lifecycle.
• Provide training for key and end users, providing a global vision of an integrated system.
• Contribute to the creation and updating of functional documentation and documentation intended for end users.
• Create and review SQL queries essential for our campaigns
• Perform regular system monitoring for the tools within our ecosystem

The professional value you bring

• Extensive experience within the IT/ Customer Support department
• Previous experience in IT projects
• Experience with Salesforce products
• Working within a product / IT team
• Good written and oral knowledge of English.
• SQL knowledge and API understanding
• Salesforce Marketing Cloud knowledge

The personal value your bring

• Analytical reasoning and ability to solve problems
• Ability to work in a team, as well as to work individually
• Very good communication skills
• Ability to work in a multicultural environment
• Adaptability and flexibility
• Curiosity, organization, adaptable
• Customer satisfaction oriented
• Reliable, team spirit, honest

About us

Ubisoft’s 19.000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. This ambition is very much embedded into our work here, at Ubisoft Romania, where we create games that reach millions of people worldwide. We’re working with top global Ubisoft studios on creating worlds that shape the entertainment industry - from Assassin’s Creed and Tom Clancy's Ghost Recon, to Watch Dogs, Just Dance and other exciting projects, yet to be announced. We are driven by the work we do and inspired by the fun we have while doing it!

We’re an equal opportunity employer and we believe that diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

Our colleagues from the IT department engineer and deliver reliable services & products for Ubisoft’s game development teams and for our player communities, as well as developing apps for internal, world-wide use.

Additional Information

All your information will be kept confidential according to EEO guidelines.