VIP Manager

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Bingo Bash is a highly international team working on the biggest video game from India to date (measured by revenue). Here you will work on a top-grossing F2P game with significant and growing daily revenues, and help create fresh content for our players.

• Develop VIP Strategy suitable for the title you are designated to manage
• Establish and nurture relationships with a large group of VIP Players and proactively anticipate customer needs based on the portfolios VIP Strategy
• Have regular communication with VIPs through a variety of communication channels (eg by live chat, email, and by phone)
• Communication will be two way - players will be able to contact you for prompt resolution on issues they may have, and at the same time, you will work on engaging with them proactively
• Triage new game bugs and coordinate with Quality Assurance and/or Product teams to identify and resolve game issues quickly to provide players a fast resolution to their inquiry
• Work with the Community team and Player Care teams to understand upcoming events, product updates, and ensure that your VIPs are kept up to date
• You will be the voice of our VIP players, providing insight and being able to engage with our User Research and Product teams to provide feedback on what our VIPs love, and which aspects they’d like to change
• Monitor key KPIs such as contact rates, player activity, spending patterns, lapse players, and act on these trends for your players
• Analyze past and current player behaviors and how they can be improved by bonus, gifting or events, or any other initiatives needed to grow customer loyalty

• 4+ years of work experience in a VIP team, customer service or customer support role
• Casino/gaming VIP or host experience a plus
• Video game or mobile game experience a plus
• Data driven with an ability to understand trends and find ROI-positive solutions
• Tremendous communications skills, including excellent written and spoken English
• Must have a passion for conflict resolution and problem solving
• Strong evidence of contributing to customer satisfaction and retention
• Account management experience
• Ability to analyze and draw conclusions from raw data
• Need to have creative impulses and the confidence to share ideas with teammates
• Outgoing, likeable, enthusiastic, and driven to achieve results

• Ability to produce target specific campaigns and report pre / post campaign
• Proven experience in VIP portfolio / ROI driven growth
• Experience in VIP account management for a mobile game or product
• Proven experience in analytical, reporting and budget management

Please submit all resumes in English

For candidates in CA, CO, NJ, NY and WA, the annual salary range is $69,900- $91,500, plus equity, bonus and benefits including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time-off. Base pay offered may vary depending on job-related knowledge, skills, and experience.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.

Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.

Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.

For more information on Scopely, visit: scopely.com.