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eCommerce – Sr Sales and Platform Operations Manager

POSITION SUMMARY

As the Sr Sales and Platform Operations Manager for the BANDAI NAMCO Store, you will be responsible for developing the sales strategy for the eCommerce storefront to deliver Gross and Net revenue goals while also ensuring that the technical platforms and tools are in place and functioning efficiently to support it.

From driving pre-order strategies for our exclusive Limited Editions, merchandise and bundles, to developing cross-category promotions to maximize the life cycle of products, you’re highly motivated to achieve revenue goals and experienced with applying creative strategies to achieve them. Familiar and comfortable with a start-up-like environment, you’re excited by this opportunity to apply your experience to make a big impact with a smaller team.

With a demonstrated understanding of headless commerce platform operations, combined with experience in evaluating and managing internal and 3P service providers to ensure SLAs are established and maintained, you also know what it takes to make sure the back end technical platform is optimized to support the revenue goals too.

Flexible, Remote and Work From Home options are available for this position until approximately April 2022. Afterwards we expect all employee's to join us at our new offices in Irvine, California where a hybrid work schedule will be observed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for achieving gross revenue goals and managing discounts to achieve net revenue targets.
• Develops and maintains weekly, monthly and quarterly sales analysis and forecasting
• Prepares competitive market analyses as needed and recommends D2C pricing strategies for all exclusive SKUs, bundles and merchandise
• Manages product lifecycles for both exclusive and non-exclusive products to maximize net revenues
• Actively seeks and curates new revenue streams and channels such as product feeds and marketplaces
• Builds, optimizes and documents policy and process for all aspects of sales and platform operations
• Responsible for overall e-Commerce platform oversight, working collaboratively with internal and 3P support teams to ensure an efficient and cost-effective operation. From maximizing up-time during pre-order reveals, to ensuring fulfillment SLAs and costs are within budgeted guidelines this position is the point person for all finance, operations and technical support teams within the organization.
• Collaborates with Merchandise Planner to forecast and recommend purchasing strategies and build quantities to maximize ROI
• Collaborates with Digital Marketing to ensure merchandise and promotions are messaged effectively to fans and consumers
• Drives and/or supports company priority initiatives.
• Other special assignments as the business requires.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree in Business Management or a related field
• 5-8 years relevant experience in the video games, entertainment industry or cross category online retail
• Excellent organization, project management and problem-solving skills, must be able to effectively manage cross-functional coordination across various groups and teams.
• Self-motivated, confident and with an ownership mindset to drive performance against established KPIs
• Passionate about gaming and BANDAI NAMCO brands, products and franchises.
• Excellent oral and written communication skills. Must be able to effectively communicate nuanced or complicated concepts and ideas to both peers and executives to gain trust and buy in from cross-functional teams, licensors and international teams.
• Experience working with an ERP system a plus and excellent capability using Microsoft Suite of programs.
• Existing relationships with established network of vendors
• Ability to multi-task and be flexible
• Knowledge and interest in gaming, anime, fashion trends and/or pop culture required

SKILLS WE LOOK FOR:

• Adaptability - Demonstrates flexibility with change.
• Organization – Effectively balances conflicting priorities to manage a productive workflow, ensures completion of essential projects and meets critical deadlines.
• Proactive anticipation of needs – Utilizes analytical skills and broad understanding of the business to effectively address & prevent problems.
• Communication – Listens to understand needs and perspectives; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented – Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player – Works as a competent member of the team, willing to support others.
• Computer/Technical Savvy – Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative – Works effectively while asking for direction when needed.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.

About BANDAI NAMCO Entertainment America Inc.

BANDAI NAMCO Entertainment America Inc., part of BANDAI NAMCO Holdings Inc., is a leading global publisher and developer of interactive content — including all major video game consoles, iOS, mobile and online. The company is known for creating and publishing many of the industry’s top video game franchises, including PAC-MAN®, Tekken®, SOULCALIBUR®, NARUTO™, NARUTO SHIPPUDEN™, Dragon Ball®, GALAGA®, RIDGE RACER® and ACE COMBAT®. More information about the company and its products can be found at www.bandainamcoent.com.