Workplace Specialist

Electronic Arts
Vancouver British Columbia Canada
17 days ago

Workplace Experience Specialist

Electronic Arts

Vancouver, Canada

The Workplace Experience team oversees workplace environments and the related employee experience globally and provides and maintains spaces that are vibrant, fresh, branded, and inspiring. The team also provides relevant services and amenities that differentiate EA as an employer of choice and support EA's ability to attract and retain the talent needed to power our Company.

The Workplace Experience team is focused on creating experiences and spaces that:

• Directly impact employee effectiveness
• Provide a healthy physical office environment
• Create a physical setting and workplace experience globally while reflecting local culture
• Build community and connectedness among our people
• Directly help foster EA's values
• Apply best practices in environment design

You, and the Workplace Experience team, will focus on our office environments, including building operations, health and safety, workplace design, onsite and contracted services, and employee community and events. You will work with the People Experience, Real Estate, IT, and Security Center of Excellence and teams for integrated programs and events. You will report to the Workplace Experience Manager (Site Lead).
Workplace Experience Specialist


• You will directly oversee on-site services for:
• Mail Services including Shipping and Receiving
• EA Experience – Concierge, Company Store, Arcades, Help Desk
• Janitorial Services
• Waste Management
• Provide direct support, project assistance, and tactical operational assistance to WE Site Lead
• Develop effective working relationships with business units, partners, and stakeholders
• You will understand vendor negotiations and rapport to keep costs within budget while ensuring a high level of service and attention to detail in all services/products received
• Responsible for WE communications, in partnership with Site Lead
• Develop and implement processes, procedures, and programming related to all Workplace Experience functions
• Ensure content on websites and digital displays is fresh, relevant, and captivating
• Provide support to Employee Engagement Lead including events, initiatives, and office tours
• Introduce and implement new programming and services
• Oversee company store swag orders, inventory, audits, financial reporting, and merchandising within EA


• You are accountable for studio cleanliness; aesthetic exceeds workplace experience standards with suggested improvements and enhancements to Site Lead
• Accountable for studio walkthrough program – oversees vendor workplace inspections and weekly reporting, performs regular walkthrough inspections, escalation point for tickets queries, vendor accountability, compiles data and analytics
• Oversee sustainability programming and data collection including new initiatives
• Oversee the collection, and manage input, of utility consumption
• Responsible for the following programs:
• Community Garden
• Electric Vehicle
• Dogs
• Plants
• Chair of the Occupational Health and Safety program
• EA representative/sponsor including leading monthly OHS meetings and ensuring inspections are completed
• Submits bi-weekly payroll reports
• Responsible for employee new hire and departure processes
• Oversees and responds to Workplace Experience emails and Slack channels


• Oversee multiple tasks & projects simultaneously and maintain a consistently high level of output
• Creative-thinking and problem-solving skills; propose and execute approved processes, resolve issues within company policies and best practices while managing against numerous deadlines and being flexible with changing priorities
• Strong customer service focus; communication, facilitation, and interpersonal skills with the ability to work well with a wide range of clients
• Demonstrate proactive self-starter who needs little direction to initiate activities
• Ability to handle confidential and sensitive information with the appropriate discretion
• Vendor management skills; able to drive vendor relationships to a strategic end
• Knowledge of building management, PPM’s maintenance, health and safety, budget administration, supervision of others & coordinating with outside contractors
• Familiarity with the procurement of workplace services and products

Education and Experience:

• High School diploma
• College coursework or equipment, in a related area preferred
• Two (2) years minimum of facilities experience in the gaming/tech industry desired
• Hospitality experience preferred

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