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Workplace Manager
1 year ago
Workplace Services
Workplace Manager
At NaturalMotion, we make games that wow people! We innovate to create experiences that previously were impossible and that would not exist without us. We take pride in making titles that reach a large audience and in creating communities that last. For the past three years NaturalMotion Studios have been named as one of the Best Places to Work in the UK games industry by role will be based at our studio in London Covent Garden, reporting to the Senior Workplaces gamesindustry.biz.
We are looking for an experienced Workplace Manager to join our growing workplace family, the Director - EMEA & APAC.
Job Purpose
The Workplace Manager will play an essential role in making sure all of our NaturalMotion and acquired Zynga studios across the UK have a great place to work. You will have full autonomy for all areas of facility responsibility, including management of a workplace team of 5 direct reports. So it’s essential that you are able to make internal and commercial decisions fast and independently and have great leadership
Key accountabilities and duties
- To take overall responsibility for all aspects of premises and site operations for the UK studios.
- Regularly travel across all 4 key UK studios to ensure consistency and best practices are being delivered and adhered to.
- Recruit, retain, develop the workplace team and assist in managing their workload to achieve both personal and organisational goals.
- Provide a performance management culture which promotes the attraction, retention and development of quality Workplace Service employees.
- Develop, and monitor Service Level Agreements & Key Performance Indicators via FM platforms.
- Establish new levels of excellence across all support teams, vendors and contractors.
- Develop, prioritise and implement PPM programs.
- Manage and develop the Workplace help desk, and all internal facilities/performance tools such as space planning and FM dashboards etc.
- Responsible for the setting up/maintaining/renegotiating of facilities management supplier contracts, ensuring cost effective arrangements are maintained.
- To lead, manage and deliver Zynga's new hybrid model “The Connected Workplace”.
- Support and lead UK Opex and Capex projects.
- To take responsibility for the management of all on site operations and hard and soft services, both in house and outsourced. To include catering, events, maintenance, space management, cleaning, reception, security and overseeing the office management functions.
- Manage the relationship with the buildings’ landlord and service provider, escalating service issues to the landlord’s management team.
- Ensure site activities and services meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
- Lead the business continuity teams, hosting regular meetings and keeping business continuity/disaster recovery plans and risk assessments up to date.
- Build effective relationships with key internal and external stakeholders.
- Manage the Workplace budget and liaise with the Finance partners and other key stakeholders in the preparation and oversight of the annual budget.
- Act as Incident emergency member for all emergency situations across the UK studios, known internally as a ZERT member.
QUALIFICATIONS
4+ years' experience working as a Facilities ( Workplace) Manager at a senior level supporting complex buildings and services with demonstrable team leadership skills.
Person Specification
- Ability to travel across the UK, and Europe is essential.
- Excellent communication skills and proven experience in senior stakeholder management.
- Ability to anticipate and manage continuous change is essential.
- Proven experience in developing and managing a team.
- Experience in managing third party suppliers and outsourced service providers.
- Ability to make independent commercial decisions quickly.
- 3-5 years experience in the management of Capital Projects.
- The ability to negotiate with and influence key stakeholders and external partners.
- Highly competent in IT and analytical skills
Zynga does not engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).
If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov.
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