Workplace IT Support Technician

We're looking for a customer-centric, enthusiastic troubleshooting IT warrior! Could you be the hero of the people, resolving their tickets of crisis? Would you be the adventurer who discovers creative solutions to combat amalgamous amounts of trouble? Join us in helping keep our team connected so we can all continue to do amazing things. Pocket protectors not required, but definitely fashionable.

What you'll be doing

• Help onboard and assist staff with the software and tools we use every day
• Manage workplace equipment and inventory. Everything from computers, laptops, monitors, phones, tablets, and cabling
• Provide desktop support for hardware and software across Windows and OSX machines (Linux a bonus!)
• Supply A/V Support for meetings, presentations, and live streams
• A mixture of onsite and in-office support with remote opportunities depending on your daily responsibilities

What you should have

• 1+ years of experience in enterprise IT helpdesk or desktop support
• Solid A/V knowledge, including but not limited to: live streaming, meetings (virtual and in-person), and conference rooms
• Familiar with computer components and other internal computer architectures
• Must possess problem-solving, troubleshooting, and investigative skills
• Strong communication capabilities in terms of articulation and interpersonal skills
• Robust customer service experience paired with a qualitative mindset
• Comfortable with participating in an on-call and weekend rotation

Bonus Points

• Developing and/or updating documentation on various IT-related processes
• Experience in administering and customizing software suites such as Google Workspace, Asana, 1Password, Adobe, Office 365
• Familiarity with the Discord (app)

Extra Special Bonus Points

• You own at least one headband
• You think the "seared bite" is an important quality in a burger
• You can defeat Shay in CSGO, 1v1

New York City residents only: Minimum salary of $68,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law.

Colorado residents only: Minimum salary of $54,400/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

#buildbelonging #LI-HY1 #LI-Onsite

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!