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Workplace Experience Specialist

As Workplace Experience Specialist, you will report into the Senior Manager, Workplace Experience EMEA+ and keep the Mexico City offices rolling and cultivate a space where all Rioters can thrive.

You will be responsible for assisting the EMEA+ Senior Manager, Workplace Experience in all aspects of office management and program management within the scope of Workplace Experience as well as being the first POC related to the Mexico City offices.

Office Operations:

• Responsible for implementing and maintaining local best practices, being accountable for overall inner-workings of the Mexico City office
• Being a member of the office build project team across EMEA+
• Creating and implementing induction and onboarding programs aligned with Workplace Experience
• Assisting the EMEA+ Workplace Experience Senior Manager with pan EMEA+ protocols and ensure standards are aligned across the region
• Establishing relationships and owning the management of external vendors pertaining to, Building Operations, Security and Maintenance
• You will be responsible for ensuring the office is Health & Safety compliant
• You will liaise with Rioters on their space needs and make changes to accommodate space needs of teams as required
• You will manage the day to day work of the local in house contactor team
• You will maintain good working relationships with the building landlord/service manager and key suppliers and contractors relative to Workplace Experience
• You will support in the coordination of travel arrangements for Rioters and groups and manage the relationship with external travel management companies
• You will support and organize office events and will be regularly called upon to lend logistic support for meetings, office wide events

Requirements:

• You have verbal and written Spanish and English skills
• You have spent at least five years working behind the scenes to keep an office running smoothly
• You will make decisions that impact quality, efficiency and effectiveness as well as recommending solutions and improvements
• You will solve problems that require self judgment and have the ability to evaluate identifiable factors
• You have the ability to operate independently and proactively with little instruction
• You have the ability to prioritize workload and have a high level of organizational proficiency and initiative

Bonus requirements:

• Basic knowledge of IT, desktop support and server rooms
• Resolve issues with software or hardware
• Basic ticketing experience with systems like Freshdesk, Service Now or Zendesk
• IT Desk set up for new hires

Our Perks

• Medical and Dental care for employee and direct family
• Private Pension Plan
• Savings Fund
• Life Insurance
• Meal voucher
• Educational Allowance
• Play Fund

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

Let's Thrive Together:

Because together we are better

It's our policy to provide equal employment opportunities for all applicants and members of Riot Games. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't fully meet every single one of the requirements for a particular role, there's always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you! Don't forget to include a resume. We receive many applications, but we'll notice a fun, well-written intro that shows us you Dare to Dream and Execute with Excellence.