This job might no longer be available.

WFM Analyst - Capacity Planning

Keyword Studios
Pasig Metro Manila Philippines
22 days ago

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Workforce Planner and Scheduler, you will analyze forecasted volume, validate it, and create staffing/scheduling plans to meet productivity and service level goals. Utilizing trend analysis and input from clients and operations management, you will coordinate employee schedules based on forecasted work volume efficiently. Continuous improvement is ensured through regular reviews, while also maintaining service level performance and meeting KPIs through accurate forecasting, capacity planning, and scheduling processes.

What are we looking for? Our WFM Analyst has a knack for the following skills:






You'd be a great fit for this role if you have:


What do we offer?

Phases of our recruitment journey:

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!


By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid, Remote

Create Your Profile — Game companies can contact you with their relevant job openings.

Jobs at Keyword Studios

Analyst jobs