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Vendor Project Manager

Newcastle upon Tyne England gb
14 days ago


Job Description

Job Purpose:

You will be the link between Ubisoft and our partner, managing the relationship from our customer relationship centre in Newcastle-upon-Tyne, UK, with our European partner to ensure the best experience for our players.


Be an expert of Ubisoft games, internal tools and processes

Establish and cultivate a trusting relationship with our partner BPO

Maintain the communication flow and keep our partner updated and informed

Coordinate partner ramp-ups, ramp-downs and recruitment

Monitor partner performance, quality and KPIs to ensure they meet contractually agreed targets

Collaborate closely with internal stakeholders and community

Lead weekly, monthly and quarterly business reviews


Skills and Experience

Demonstrable success and experience in project management such as game lead duties.

Excellent verbal and written English skills

Previous experience in Customer Service

A hands on, self-sufficient individual that can work independently

Excellent communication, collaboration & organisational skills with attention to detail

Innovative thinking and continuous drive to improve existing processes

Experience working in multicultural teams

A team player

Passion for our games and supporting our players

Ability to travel when required

Additional Information


With Ubisoft CRC, you will receive a competitive salary along with:


We offer a competitive salary with relocation support plus access to the most innovative, cutting-edge and ground-breaking titles on the market.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new posssibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.


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