Vendor Manager - Customer Service

2K
Las Vegas
13 days ago
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OVERVIEW:

As our Quality Assurance and Customer Service Teams continue to grow, we are looking for a passionate, self motivated Vendor Manager to join our team. The Vendor Manager manages the relations and interaction with our Customer Service vendors. You will have accountability regarding the service levels across multiple workflows and partner with internal teams to ensure KPIs are met. The Vendor Manager also manages vendor service escalations and ensures appropriate resolution. You are expected to own service metrics and contribute to monthly business reviews. The position reports to the Senior Director of Customer Service.

This position is based in Las Vegas, Nevada and is not a remote opportunity.

RESPONSIBILITIES:

KNOWLEDGE AND SKILLS:

REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

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