As VIP Player Success Manager, your role is to identify key players in order to establish long-term nurturing relationships ensuring continued engagement, satisfaction and loyalty for our games.
In this newly created position, you will have the opportunity and responsibility to build and shape our player success program. This includes personalized communication and support, as well as the creation and execution of special rewards, promotions and events.
General Responsibilities:
- Develop player success strategy together with members of our leadership team
- Define and execute player success and retention programs
- Segmentation and profiling of players
- Direct communication with identified players though email, chat and phone
- Handling of queries and complaints for your identified player groups
- Plan, execute and host player events (virtual and in person)
- Work closely with marketing team to ensure proper segmentation and delivery of promotional offers and rewards
Requirements:
- Experience in either VIP accounts management or customer relationship oriented roles in SAAS, hospitality or online gaming industries
- Fluency in English
- Comprehensive understanding of VIP's marketing, CRM and operations
- Ability to accurately profile and segment VIP customers effectively
- Ability to deliver on target-driven goals
- Excellent organisational and planning skills
- Social and outgoing mindset
- Highly analytical and solution-oriented