VIP Account Manager

Description

Playtika (NASDAQ: PLTK) is a mobile gaming entertainment and technology market leader with a portfolio of multiple game titles.

Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms.

Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has offices worldwide and over 4,000 employees.

We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players.

As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.

At Playtika we don’t just build games, we bring them to life!

We continue our growth and we are now looking for a VIP Account Manager to join our team. As VIP Account Manager you will be responsible for building and managing strong long term relationships with our players.

Responsibilities

• Manages the VIP Players as a group, as well as one-on-one communication
• VIP Player Management Strategy: Understanding company objectives: Analyzes the players’ reports and makes sure the targets and KPIs are being met; uses reports to check trends, both for proactive and reactive action plans
• Builds a comprehensive database for VIP Player information (playing habits, personal desires, background, and demographic info) and uses this information to create highly personalized client interactions
• Builds and implements Player Account Management strategy: planning, delivery and optimization of the high value customer strategy
• Proactively tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
• Proactively shares knowledge and best practice with the other Account Managers
• Proactively researches what other games are doing and how we can improve the program
• Stays up-to-date with all the changes in the game as well as all monetization campaigns
• Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have
• Develops and implements a VIP reactivation strategy, reducing the risk of churn
• Constantly gathers feedback from their VIP population and share it with the other departments, as well as uses it to improve internal processes & protocols as needed
• Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have.

Interdepartmental:

• Understands the activity of other departments including Operations, Player Support, Payments, Monetization, Art, Copy and Marketing for a business vision that will help provide the best possible customer experience

Social:

• Comes up with ideas for campaigns/posts for players and assists with the implementation and analysis of results
• Takes part in online events when required
• Participates in live calls / videos / photo shootings with the purpose of keeping their players engaged

Proactive:

• Challenges the role by always coming up with ideas of improvement - tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
• Proactively shares knowledge and best practice with the other Account Managers
• Stays up-to-date with all the changes in the game as well as all monetization campaigns

Requirements

• Self-motivated go-getter who is driven to achieve results creatively
• Excellent communication, organization and planning skills
• Work independently, take appropriate responsibility for actions, and make sensible decisions
• Result-driven, focused and quick to take initiative
• Team player and a problem solver
• Adaptable and able to handle multiple tasks and priorities
• Analytical person, good with numbers and reports

Benefits:

• Quarterly & Performance Bonus
• Daily Lunch
• Fresh Fruits, Yogurts, Ice-cream, Snacks, Drinks, Coffee etc.
• Meal Vouchers
• Holiday Vouchers
• Long Weekends
• 1 Day Off for your birthday
• Private Medical Subscription
• Private Dental Subscription
• Private Pension
• Wellbeing Plan
• Birthday Gift
• Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas)
• Transport Settlement
• Parking Facilities
• Exciting company events
• Games: pool table, ping-pong, fussball, air hockey etc.
• Central Location: Timpuri Noi
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A word from the manager

Your Experience & Skills

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