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VIP Account Manager
4 years ago
As a leading mobile games developer, Jam City is looking to “level up” our talent for our Bingo team in Toronto. We’re on the hunt for innovators who consider themselves dynamic, collaborative and thrive in a fast-paced environment.
PERKS & BENEFITS
· Unlimited Vacation, Paid Sick Days & Holidays
· 100% Employee Covered Medical, Dental, Vision Plan Base Plan
· Life Insurance, RRSP matching, Flexible Spending Accounts & More
· Catered Lunches & Well-stocked Kitchens
· Fully catered breakfast, lunch, and snack-filled kitchen
· Company Events such as movie night, pub night and more…
· You'll be equipped with a high-end laptop, monitor and mobile device
· Convenient location in downtown Toronto’s entertainment and technology district
ABOUT THE ROLE
We are looking for a self-motivated VIP Account Manager to join our Jam City Toronto team! You will be responsible for working in our game retaining, reactivating VIP Players, developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers. Your key objective is to grow Bingo Pop’s VIP player base with corresponding revenues as directed. Your excellence in proactive outbound communication and sales methods will be essential in this role to grow our player community.
RESPONSIBILITIES
- The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his/her VIP base by reaching more than 90 contacts a day via phone and email.
- Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.
- Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.
- Work collaboratively with cross functional teams to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.
- Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.
- Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.
- Exceed sales, pricing and yield goals; effectively manage to an individual quarterly reactivation and engagement goals.
- Some weekends or evenings may be required.
QUALIFICATIONS
- 3 or more years of customer service or account management experience.
- Excellent communication skills.
- Extensive Customer Service experience.
- Excellent telephone skills – able to handle high call volume 90 or more a day.
- Ability to generate revenue on own initiative based on personal account relationships.
- Accuracy and Attention to detail.
- Rapport building skills.
- Knowledge of Microsoft Office.
- Target and Sales Driven.
- Positive attitude and excited to learn more.
- High level understanding and interest in social gaming.
NICE TO HAVE
- University Degree / College Diploma preferred.
- Experience working on a Top 20 mobile social casino game.
ABOUT JAM CITY
Jam City is an award-winning mobile entertainment studio providing unique and deeply engaging games that appeal to a broad, global audience.
Led by CEO Chris DeWolfe, former MySpace co-founder and CEO, and COO Josh Yguado, former 20th Century Fox executive, Jam City is the creative powerhouse behind some of the highest-grossing and most enduring mobile games. Jam City’s global franchise Cookie Jam has generated more than half a billion dollars, and Panda Pop has more than 120 million downloads to date.
The company also is the go-to studio for Hollywood, having developed immersive, narrative-rich mobile games around iconic entertainment brands. The company’s popular RPG game Harry Potter: Hogwarts Mystery was the #1 game in more than 40 countries at its launch in April 2018.
Jam City has nine studios located in Los Angeles (HQ), Berlin, Buenos Aires, Bogotá, Burbank, Cedar Falls, San Diego, San Francisco, and Toronto.
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