VIP Account Management Team Leader

Description

Playtika (NASDAQ: PLTK) is a mobile gaming entertainment and technology market leader with a portfolio of multiple game titles.

Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms.

Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has offices worldwide and over 4,000 employees.

We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players.

As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.

At Playtika we don’t just build games, we bring them to life!

We are looking for our next Team Leader to manage part of our VIP Account Managers team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

Responsibilities

• As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration
• Managing part of the Romanian team of VIP Account Managers
• Mentoring and training the team on customer relations techniques
• Monitoring of the VIP AMs daily activities
• VIP Player Management Strategy: Understanding company objectives and the ability to craft custom,
• effective strategic plans to meet goals based on various data sources
• Research: basic spot research is needed to engage the VIP Players and to investigate any trending
• activities within the group
• Conduct frequent performance evaluation and review against performance objectives set, to manage
• team’s performance
• Involve in recruitment of new employees; taking care of the new starters; responsible for the onboarding
• and training process
• Ultimately, you should lead by setting a good example and engage the team to achieve goals

BONUS POINTS

If you have previous work experience in customer service or technical support

Requirements

• Proven work experience as a Team Leader or Supervisor
• Excellent communication and leadership skills
• English proficiency both written and spoken
• Organizational and time-management skills
• Strong multi-tasking abilities

Benefits:

• Quarterly & Performance Bonus
• Daily Breakfast
• Fresh Fruits, Yogurts, Ice-cream, Snacks, Drinks, Coffee etc.
• Meal Vouchers
• Holiday Vouchers
• Long Weekends
• 1 Day Off for your birthday
• Private Medical Subscription
• Private Dental Subscription
• Private Pension
• Budget for Wellness and Personal Development
• Wellbeing Plan
• Birthday Gift
• Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas)
• Transport Settlement
• Parking Facilities
• Exciting company events
• Games: pool table, ping-pong, fussball, air hockey etc.
• Central Location: Timpuri Noi

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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