User Researcher

Activision is looking for a passionate and experienced User Researcher to carry out user research on some of the world’s best-known franchises. Your role will primarily focus on conducting research on various Call of Duty and other Activision projects. The ideal candidate is a motivated and experienced researcher familiar with testing Multiplayer, Battle Royale, and/or live ops games for player sentiment and usability.

Player Profile: Implements User Research studies and activities

Experience

• Conducts and supervises user research for at least one game title in collaboration with peers and managers, including all stages from planning to execution and debriefing with partners.
• Carries out research using a variety of methods, including, but not limited to: usability testing, balance testing, surveys, heuristic evaluations, and exploratory research.
• Crafts and edits reports and surveys in a variety of length and detail formats
• Communicates summarized research results effectively to development teams for discussion and future implementation
• Offers design suggestions based on observation, research, and expertise
• Challenges stakeholders when research value becomes sub-optimal
• Provides input on how processes can be improved
• Contributes to coaching and training of staff on an as-needed basis
• Directs and supports project staff in execution of projects
• Occasionally travels to run on-site tests or to act as research authority and advisor

Knowledge & Skills

• At least two years of experience conducting or overseeing user experience research. Experience in the game user research space preferred.
• Bachelor’s degree required (preferred branches of psychology, anthropology, human factors, human computer interaction, communications, market research, game design, or related fields). Advanced degree (MS, PhD, etc.) preferred but not required.
• Experience with Multiplayer and PVE shooter games strongly preferred.
• Experience testing mobile or live ops games is a plus
• Skills in Qualtrics, Excel, video editing, and other software used in qualitative and quantitative research preferred but not required.
• Experience with focus groups, interviews, card sorts, and field studies a plus.

Key Attributes

• Must have a passion for user research and video games
• Excellent interpersonal communication (both written and verbal)
• Strong organizational and analytical skills coupled with professional emotional intelligence
• Adaptable and quick learner that enjoys taking on a large variety of problems
• An understanding of, and experience with, conducting scientific studies with participants of all ages