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User Researcher [GAME INTELLIGENCE]

Job Description

The Massive Game Intelligence Department is a multi-disciplinary team of experts with a mission to support the creation of the best game experiences at the center of our design and development process.

Combining cutting-edge qualitative and quantitative research with a wide variety of methodologies and data sources, our in-depth knowledge of player behavior allows our production teams - with whom we work hand-in-hand - to make the right decisions.

We are looking for a User Researcher (UR) to join one of our major projects. Your goal will be to put the player first and empower our game development teams with player insights.

As a UR you will help design and coordinate a wide range of tests, both locally and in collaboration with multiple Ubisoft departments worldwide. You will assist in collecting, analyzing and reporting other types of data, tailored to address different needs of several departments within Massive whilst operating in a dynamic setting where optimization and innovation are encouraged to bring about the best results.

This position at Massive not only provides hands-on experience working with a global leading game development studio but also a great foundation in the field of UR and Human Computer Interaction.

This is a permanent position based in Malmö Sweden, with the opportunity to work partially from home according to our Flexible Workplace Policy. Please apply in English (our company language).

What you'll do

• Selecting the appropriate methodology, defining test measures, and creating relevant tools in order to evaluate if the players’ experience is in line with the design intentions of the various productions.
• Planning, managing, collecting and updating team needs, wants and expectations.
• Efficiently analyse multiple sources of data (including observation, telemetry, etc.) and provide valuable and actionable insights on players’ experience.
• Identifying the most optimal methods to present the findings (graphs, tables, etc.).
• Elaborate study reports and present the findings destined for production teams, brand management and high management.
• Remain up to date with game design, data visualization and User Research trends (training, conferences, new/best practices, etc.). Providing creative solutions to help stakeholders with utilizing research efforts.

Qualifications

What you'll bring

You as a person are passionate and curious about games and people who play them. You are able to solve complex problems and transform them into an action plan with the delivery target in mind. You are inclusive and able to take and give feedback to improve yourself and your team. You have a proactive approach and are willing to help on every part of the project where your knowledge and skills are beneficial. You show a strong work ethics regarding the quality of your work and the well-being of your team members. Besides the above we’re looking for someone aligned with our core values and the following skills and experience:

• Proven work experience with qualitative and quantitative social research methods and tools.
• Degree in Behavioral Sciences, Market Research, Data Science or equivalent work experience.
• Proficient in Statistical analysis (knowledge of SPSS and R is a plus).
• Advanced knowledge of MS Office (specifically Excel and Power Point).
• Passion for and experience from within the gaming-industry.

Additional Information

Massive Entertainment is a world-leading AAA studio located in Malmö Sweden and is part of the Ubisoft family. We’re a multinational team of more than 750 passionate and highly skilled people from 50+ different countries. Our studio’s goal has always been – and still is – to craft the finest gaming experiences for all players.

At Massive, you get to do what you love most while bringing your own experience to our ongoing projects, like Tom Clancy’s The Division 2, Avatar: Frontiers of Pandora, and The Star Wars Project. We're also developing new tech here, such as our in-house engine Snowdrop, and Ubisoft Connect - Ubisoft's digital ecosystem and distribution platform.

You can also find a summary of the Massive Job Perks here.

Questions? We're more than happy to answer them! Please contact Malin Jessen (Talent Acquisition Partner) at malin.jessen@massive.se