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UK Junior Systems Administrator Intern (Placement Year 2021-2022)

Role Purpose:

Take-Two Interactive is seeking an aspiring Junior Systems Administrator to join their Support team. As a Junior Systems Administrator Intern at Take-Two Interactive you will support the wider support team in providing first line and second line support to end users, maintaining and configuring the local site hardware and applications, and will provide global infrastructure support.

The successful candidate will be a key member of the Global Support team, responsible for providing outstanding customer service to our employees including c-level, corporate, creative and remote staff.

This is an exciting opportunity for an aspiring individual that is looking to kick start their career in a leading developer, publisher and marketer of interactive entertainment products around the globe. We operate in a fast-paced and growing environment that offers an array progression and training opportunities.

Responsibilities and Opportunities:

• Providing 1st / 2nd Line support to end users in Windsor/London and corporate sites on all local IT hardware and software issues.
• Installing, configuring and maintaining local IT hardware and software according to policies in place.
• Identifying the cause of hardware and software failures and provide corrective action to rectify the problem.
• Identifying solutions which will reduce or eliminate the re-occurrence of hardware and software problems.
• Ensuring email and other communication systems are operating properly, efficiently, and in accordance with corporate security and retention policies
• Troubleshoot, repair, maintain, install and manage desktop, laptop and mobile computing devices.
• Work with other technical teams to triage support tickets.
• Work on scripts to automate low level tasks.
• Assist in the development of and to adhere to standardized hardware and software installation and support procedures.
• Make suggestions for upgrades and timely replacement of hardware and software packages across the company
• Provide support to other business units in the company as directed by IT management
• Ensure IT Issues are being resolved in a timely manner according to the policies in place.
• Strong team player and proactive communicator with service-oriented attitude and customer focus
• A commitment to collaborative problem solving and customer service quality is essential

Skills

• Knowledge of Microsoft applications (including Windows 10, Office 365 & Active Directory).
• Knowledge of Zoom, Slack and VPN applications.
• An Understanding of ITIL processes.
• Attention to detail and high degree of accuracy in recording and reporting
• Excellent communication skills with the ability to develop strong relationships internally and externally.
• Ability to interact with end users to successfully resolve queries and problems
• Proven experience with translating technical jargon into plain English
• Ability to work independently, using own initiative
• Excellent customer service skills

What We Offer You:

• Real Living Wage. We are pleased to confirm all of our placements are paid at the Real Living Wage for London.
• Great Company Culture . We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.
• Benefits . Benefits include, but are not limited to Private healthcare with Bupa, Private dental with Bupa, A double matching pension policy where the employer will double match up to a 4% contribution from the employee, Employee stock purchase scheme with a 15% discount, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health checks with Bupa, 4X death in service insurance, Income protection (60% salary), 25 days holiday, + other great perks and great office facilities!
• Perks . Gym reimbursement up to £25 per month, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries, a dog friendly workplace and the ability to earn £350+ per year for taking care of yourself and more!

General Information

Headquartered in New York City, with it’s International headquarters in Windsor, Take-Two Interactive Software, Inc. is a leading developer, publisher and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through its wholly-owned labels Rockstar Games and 2K, as well as its Private Division label and Social Point, a leading developer of mobile games.