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Trust and Safety Moderator - Chinese (Traditional)

COMPANY DESCRIPTION:

Come join the Superhero team at Keywords Studios, working for your favorite gaming companies!

Keywords is the Leading Studio that supports top Gaming companies and its titles around the world. We do this by making sure players are able to have the best experience, that’s why to us, you need to possess superhero skill.

We are looking for people that is passionate about gaming and having a good time while playing.

Keywords’ Moderation team is all about fun, safety and care.

Our Moderators protect people online and in real life. We do this by making sure online interactions are cordial, without harassment, sexual connotations, unnecessary violence nor racism.

Your important role makes sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content.

Top Gaming companies trust our teams of moderation at Keywords to protect their online communities. With that, you will become part of their culture, goals, and teams. Our customers make sure Moderators are part of their swag programs, moderator initiatives, etc.

DUTIES AND RESPONSIBILITIES

• Review all incoming community interactions (text, video, images, or voice) on different online games, social media platforms, forums, etc. to make sure they align with our customer’s vision of a healthy community
• Communicate directly with players in a fun and engaging manner
• Keep-up with always-changing pop culture and language trends, to better understand our players
• Remain unbiased and open to understanding and listening to everyone’s point of view, ensuing that everyone is treated equally
• Collaborate with internal teams for project-related requests
• Understand and adopt our client’s company and game culture and mechanics. By living and breathing their vision of community you’ll be able to carry it on to every decision you make, in an unbiased and responsible manner
• Assist clients by forwarding them important information that you learn from the community to help them make design, game mechanics, marketing, and project decisions
• Help foster and maintain a safe and welcoming environment for our gaming communities
• Proactively suggest new ways to grow and care for the community
• Create and update corresponding documentation and reports as needed
• Escalate issues as needed
• Commitment to wellbeing for oneself, the team and the moderated communities
• Other duties assigned

Requirements

• Must be fluent in English and Chinese (Traditional), both writing and speaking
• Experience managing or moderating an online community, either professionally or in your spare time (an asset)

TECHNICAL SKILLS

• Good knowledge of the MS Office Suite
• Good to have: Knowledge of various community platforms (content filtering technology, Discord, Slack, etc)

BEHAVIOURAL SKILLS

• Strong written and verbal communication skills
• Passionate about video games and social media
• Emotional stability, self-awareness, self-analysis skills
• Optimism, hardiness and stress resilience
• Ability to multi-task and prioritize efficiently
• Accountable and responsible
• Agile and open to change
• Self-motivated, innovative and analytical with strong attention to detail and accuracy
• Strong critical thinking and decision-making skills
• Amenable to work a shifting schedule.