Trust & Safety Communications Manager

Twitch
San Francisco, CA
12 days ago
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About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , get interviewing tips on Instagram , and discover projects we’re solving on our Blog .

About the Role

We're looking for a creative communicator who is passionate about community health & safety and has a track record of telling compelling and complex stories to lead our Trust and Safety communications. You will be responsible for developing key messaging and narratives, and identifying storytelling opportunities to build awareness of Twitch's policies, products and milestones to many different audiences, including our community and press.

You'll work closely with several teams internally, including marketing, policy, product, safety operations and our global communications team (of which you will be a part) to develop strategic and creative plans to launch new policies and products, communicate updates, and keep our community informed on our safety efforts. You'll assist in responding to safety-related inquiries, handle crises and issues as they emerge, and become deeply ingrained in the Twitch community to develop integrated campaigns that educate and build advocacy.

The ideal candidate is a storyteller with experience working on social or interactive services. You are thoughtful and proactive, and can distill complex concepts into easily understood language. You have the ability to spot issues before they happen, can quickly and easily build trusted relationships with senior stakeholders, think and work cross-functionally, and thrive in a fast-paced, changing environment. Most importantly, you are enthusiastic about the Twitch community and are eager to tell our safety story.

This position reports to the Head of Communications for the Americas and can be located anywhere in the United States.

You Will:

You Have:

Bonus Points

Perks

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The base pay range for this position in Colorado, Connecticut, Washington and New Jersey is $99,720 - $121,880 yr and in New York City is $109,710 - $134,090 yr . Pay is based on market location and may vary depending on job-related knowledge, skills, and experience . A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Twitch's internal or external careers site.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7954

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