Training and Quality Manager

Who We Are:

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion, and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

Location: Las Vegas (Onsite)

What We Need:

Creates and executes a comprehensive training program for the customer success team to support company objectives and meet customer needs. Continually evaluates effectiveness and iterates as needed. Provides feedback and performance data. Manages the training team through regular feedback and performance reviews.

What You’ll Do:

• Design, develop, and implement comprehensive training programs for the customer success team.
• Build engaging learning materials, including manuals, videos, and e-learning modules.
• Tailor training content to align with company objectives and the needs of our customers.
• Conduct workshops, webinars, and one-on-one coaching sessions for new hires and existing team members.
• Facilitate regular refresher courses to ensure ongoing skill development.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborate with team leaders to identify skill gaps and propose targeted solutions.
• Partner with customer success managers to understand client challenges and incorporate them into training scenarios.
• Advocate best practices for customer engagement and relationship management.
• Lead a team of quality and training professionals, providing mentorship and support.
• Set clear performance goals, conduct performance reviews, and provide regular feedback.

What Will Make You A Great Fit:

• Proven experience in training, learning, and development, preferably in a customer success or service-focused environment.
• Solid understanding of customer success methodologies and tools.
• Excellent communication and presentation skills.
• Ability to adapt training strategies to diverse learners.
• Proficiency in instructional design tools and learning management systems (LMS).
• Familiarity with CRM software and customer support platforms is a plus.

QUALIFICATIONS: Education and Experience:

• 4-6 years experience as a Training or Quality Manager in a dynamic multi-faceted industry.
• Excellent interpersonal, communication, and people management skills.
• Understanding and ability to implement effective customer service standards.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.