Traffic Specialist (Zendesk Admin)

12 days ago


Customer & Game Support

Job Description:

We are looking for an expert and motivated Traffic Specialist to join our Player Support department in a Team First Hybrid Working. This role is based in Barcelona. You’ll be working closely with our Operational Support team to supervise customer service traffic, identify trends, and communicate your findings to internal and external collaborators, such as senior management, service partners, and game studios. Finally, you’ll be responsible for the management of our CS tool (Zendesk) to deliver the best user experience for our players.

You’ll also have the opportunity to work on projects sought at improving our service- our goal is to help our players! This is a multifaceted role with a focus on data, insights, and meaningful metric monitoring. If you have a curious and analytical mind, then we would love to hear from you.

Your role within our Kingdom:

Skill to create thrills

Tasty bonus skills:

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
Discover King at

Create Your Profile — Game companies can contact you with their relevant job openings.

Related Jobs

HR Admin Generalist
Streamline Studios · Kuala Lumpur, Malaysia · 3 months ago
Admin Executive - Hyderabad
PTW · Hyderabad, India · 23 days ago
Admin Executive - Mumbai
PTW · Mumbai, India · 23 days ago
Senior User Acquisition Specialist | Spécialiste sénior.e en acquisition d’utilisateurs
Behaviour Interactive · Montréal, Quebec · 22 days ago
Spécialiste de la paie et des avantages sociaux / Payroll & Benefits Specialist
PTW · Montréal, Quebec · 13 days ago
Artiste de niveaux, spécialiste en végétation / Level Artist, Vegetation Specialist
Eidos · Montréal, Quebec · 7 days ago
Spécialiste de la cybersécurité sénior / Senior Cybersecurity Specialist
Eidos · Montréal, Quebec · 22 days ago
Spécialiste en soutien TI / IT Support Specialist
Eidos · Montréal, Quebec · 7 days ago
Spécialiste en sécurité des applications - Application security specialist
Gameloft · Montréal, Quebec · 23 days ago
Spécialiste des installations - Workplace Specialist - Beenox
Activision · Québec, Quebec · 23 days ago
Spécialiste du milieu de travail/ Workplace Specialist
Electronic Arts · Montréal, Quebec · 26 days ago
Senior Player Support Specialist
Nexon · El Segundo, CA · 6 days ago

Jobs at King