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Traditional Chinese Player Support Agent
2 years ago
MAIN JOB PURPOSE
The Player Support Agent serves customers by providing product and service information, resolving product and service problems
DUTIES AND RESPONSIBILITIES
The Player Support Agent has the following tasks:
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email, chat (as requested by the project)
- Ensures quality of their answers by proofreading their messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Assists team members to find answer
- Helps forming new agent if requested
- Translates the documents if needed
Requirements
Mandatory
- Interest in video game
- Excellent linguistic skills in Traditional Chinese and English
- Available to work immediately
Appreciated
- Customer support experience
- Experience in the video game industry
- Excellent linguistic skill in Japanese
Benefits
- Fixed term contract (契約社員)
- Commuting costs are covered up 30,000 JPY per month
- Social Insurance:Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
- Paid Annual Leave: 10 days in the first year *You will be entitled after 6 months of work
- Company Events
- Medical check-up
- Language lessons
- No Dress Code
- The casual and fun work environment
Working hours
10:00~19:00 (8 hours of work+1 hour break)
Working days: Shift based, 5 days per week included weekends and national holidays
Others
Our recruitment team will conduct full online recruitment process. Looking forward to your applications!
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