Tools & System Administrator
1 month ago
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
We are in search of a Tools and System Administrator to take ownership of and manage innovation and implementation of tooling initiatives across our Safety Operations teams. The goal is to have a forward thinking team member to manage implementation and changes (incremental, reworking) systematically while identifying and coordinating improvements. We envision building a premier suite of agent tooling, with this role playing a critical role in driving innovation and operational excellence within our organization.
You will report to the Tools and Systems Manager.
You Will:
- Administer applications, including implementation and configuration changes, to support 24/7 operations (example applications: Zendesk, Playvox, Absorb, Qualtrics, and others).
- Analyze, provide feedback, translate and maintain business requirements and processes into technical requirements, and manage implementation in coordination with the Trust and Safety teams, including new functionality and tooling evaluation.
- Work with external and internal teams to identify, analyze, and resolve issues, questions, and desired changes involving the suite of tools including before problems arise.
- Collaborate with peers and incident management team(s) to ensure all protocols are diligently followed
- Multi-task and manage changing and possibly conflicting priorities to meet the demands of internal and external customers
- Support the strategic goals of Safety Operations
You Have:
- 2+ years of experience in CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration.
- 2+ yrs of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications.
- Ability to use data to identify and lead decision making for process improvements to enhance operational efficiencies.
- Experience collaborating and communicating effectively with management, multiple business units, and product development teams.
You Are:
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
- Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
- Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
- Team-oriented: You lift up your peers and find ways to make the team stronger.
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.