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Test Lead, B&OP - E-Commerce
1 year ago
Team Name:
Quality AssuranceJob Title:
Test Lead, B&OP - E-CommerceRequisition ID:
R015659Job Description:
The Battle.net & Online Products organization is home to 300+ superpowered engineers, program managers, and designers passionate about the technology that powers Blizzard Entertainment’s games. Whether you’re playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences.
The E-Commerce team develops the software, services and infrastructure that helps millions of players process transactions worldwide. Whether it’s setting up your World of Warcraft subscription or buying a mount, or purchasing a Hearthstone pack in game or on our web shop.
The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA.
We’re searching for like-minded folks with a passion for QA to help us continue to deliver unforgettable gaming experiences for years to come. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us! If your career is ready for its next great challenge, get in touch and let’s get to work!
Covid-19 Hiring: We are currently working under a temporary work-from-home model and are continuing to interview and hire during this time. This role is expected to begin as a remote position but will later be assigned to work full-time at a physical location on-site.
Responsibilities
Define test strategy & test plans for all projects developed by the team, ensuring appropriate type composition (automated, functional, manual, etc.)
Create, monitor, and control metrics impacting product and team quality.
Analyze product quality and usability, associated system limitations, and report on risks.
Host test closure activities, e.g., test ware evaluation, knowledge transfer, retrospectives.
Lead, connect, and partner with teams across Blizzard toward quality initiatives.
Drive test plan, estimation, execution & inform testing effort progress and impact with supporting data.
Act as a point of contact for the team and maintain responsibility for understanding the cross-team effort, and all critical dependencies to/from the team.
Collaborates, advises and supports other test leads in cross-team initiatives.
Lead, coach, and manage a small team towards individual and team excellence.
Accountable for team’s cross-functional and cross-product training.
Proactively identifies training needs and areas for improvement.
Build knowledge repositories and update/improve processes.
Partner and provide high value quality-related services to development leadership.
Accountable for the quality of all work and relationships on the team.
Ensure that teams are following documented test processes and enforce best practices.
Look for continuous improvement in skills and ways to enhance the quality of our products.
Develop training materials for project team as well as lead workshops for test leadership, requirements gathering, and risk identification.
Coach and develop leadership talent across the department for succession planning.
Champion and influence software development best practices and the customer experience.
Other duties as assigned
Requirements
Demonstrated ability (5+ years) within a QA or similar role with a focus on engineering or automation.
Proven experience as a QA tester with Deep understanding of testing practices and the SDLC.
Solid understanding of acceptance, functional, regression, exploratory and integration testing.
Experience working in SCRUM/Agile Environments close to a development team.
Strong communication skills in both verbal and written formats.
Experience with API Testing and API Automation (Postman, JUnit, TestNG, Rest Assured SoapUI)
Experience with Web Testing and Web Automation (Selenium, Cypress, or similar frameworks)
Experience with CI/CD Pipelines (Jenkins)
Experience with JIRA, Confluence, Github.
Pluses
Experience in Ecommerce technologies/platforms/services to design test for web services (micro-services), web sites (SPAs), security.
Experience writing scripts to optimize manual workflows.
Experience with software release management.
Experience with Linux, Docker containers.
Cloud experience (AWS/GCP/Azure).
Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!
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