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Test Director, Diablo Franchise

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Test Director, Diablo Franchise

About us:

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. We’re searching for like-minded folks with a passion for QA to help us continue to deliver unforgettable gaming experiences for years to come. Blizzard QA is a close-knit team; we care about iteration, problem solving, and succeeding as a group. We genuinely love what we do for a living, and expect the same from everyone who joins us! If your career is ready for its next great challenge, get in touch and let’s get to work!

About the job:

The minions of hell grow stronger! Our family of diabolically talented testers is expanding. Our backgrounds are varied but we all share a passion for the dark, gothic, and macabre. If you are a QA leader with proven management experience, a stellar track record providing software quality confidence, and you value a tightknit team that celebrates self-expression and a multi-disciplinary approach then join us to help deliver excellence on the Diablo team! We’re looking for a technically proficient and knowledgeable Test Director to lead QA operations and test at the franchise level. The ideal candidate must have proven leadership and interpersonal abilities able to focus on test quality, process efficiency, and efficacy and continuous improvement across the franchise and our QA organization. Test Directors are our most Senior Test discipline leaders on our products. They push the envelope for the application of our craft. They focus to shift us left towards bug prevention, optimizing flow from left to right, improving our feedback cycles from right to left, and identifying and mitigating risks. They provide quality confidence in our software development processes, our games and ensure an epic delivery to our players .

Responsibilities:

• As the Test Director for the Diablo Franchise, you will deliver the franchise support plan and lead Test managers and teams for all Diablo products.
• Forecast and manage the product’s test schedules, needs, dependencies, and resources
• Lead, recruit, coach, and manage a large team towards individual and team excellence
• Innovate technology and process improvements into the product SDLC to improve quality, reliability, scalability, and predictability.
• Escalate risk and facilitate resolution of project impacting issues that require intervention.
• Accountable for the quality of all deliverables, workflows, and relationships for the test team.
• Partner and provide high-value quality-related services to production leadership.
• Co-develop the master test plans for all products.
• Drive quality projects with regional teams, partners, stakeholders, and QA teams
• Set and drive annual and continuous improvement goals for the team
• Champion and influence software development best practices and the customer experience
• Lead Test Managers through Quality Assurance improvement Initiatives

What you’ll bring:

• QA discipline expertise
• A passion for delivering Quality player experiences
• Bachelor’s degree in related field or equivalent experience
• Test and/or Project Management experience: 10+ years
• Personnel management experience: 5+ years
• Experience with Mobile development technologies and working in distributed co-development environments.
• Experience managing large diverse cross-functional technical teams
• Experience building and maintaining strategic partnerships and developing insource and outsource solutions.
• Experience with white/gray/black box and automation test methods
• Experience with user research methods
• Successful releases of multiple game titles leading test and quality efforts on mobile, PC and console platforms.
• Track record innovating and improving product SDLCs
• Familiarity with Blizzard Entertainment line of products and services.

Pluses

• ISTQB or CSTE certification or equivalent
• Working knowledge of Dev Ops, Data Science, Engineering and Visualization applied to test
• Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL
• Understanding of the end to end components that are needed to make a AAA game

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!