Terms of Service Operations Manager

Electronic Arts
Galway County Galway Ireland
2 days ago

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Terms Of Service Operations Manager

WWCE

We’re hiring a Terms Of Service Operations Manager to join EA’s Worldwide Customer Experience (WWCE) organization.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We’re looking for people to come to the office or Zoom meeting excited to work and ready for some fun.

Reporting to the Director, Service Continuity, you will manage teams on the delivery of service across our Player Protection Teams. You will manage contact center performance, develop talent, and foster a culture of stability through transformation.

As Terms Of Service Operations Manager you will work with teams to create quality interactions in the most efficient way possible. This role is essential to ensuring that EA provides the best interactions across languages and channels.

Responsibilities:

Qualifications:

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