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Telecom Hardware Technician
4 years ago
Telecom hardware technician (1 year+ contract)
We are EA
And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is fun. That’s why we employ the most creative, passionate people in the industry.
Responsibilities:
- Provide daily technical support to game development and testing teams for mobile devices (phones, tablets)
- Install new firmware, configure and troubleshoot issues related to mobiles phones, tablets
- Maintain and enforce HPS policies (asset security, firmware management and hardware).
- Perform daily asset tracking routines and periodical audits.
- Recommend improvements to daily operations to achieve better asset tracking and a better service for the teams developing and testing games
- Help with shipment of mobile devices, when needed, between different EA locations around the world, using company courier services
- Support the purchasing of mobile devices process by adding newly bought devices to EA’s internal databases, inputting invoice information into asset tracking tools, configuring the devices and preparing them for shipment
The next great EA HPS Technician needs:
- 6+ months of proven experience in similar role or another customer support role. Bachelor's degree in Computer Science or equivalent may represent an advantage
- Tech experience working knowledge of operating systems for phones and tablets and general computer knowledge
- Resolve basic technical issues
- Advanced Microsoft Office skills (most importantly MS Excel)
- Experience with how databases work
- Proficiency in English
- Customer-oriented
We Thought You Might Also Want to Know:
- More about our location: https://www.facebook.com/ElectronicArtsRomania
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