This job might no longer be available.

Technical Writer

Company Snapshot

Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences.

Founded in 1999, the company first launched Second Life , the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.

Tilia Inc. , founded in 2017, is a wholly-owned subsidiary of Linden Research, Inc., and a licensed money transmitter in the U.S. Tilia enables publishers of video games and virtual worlds to create in-world economies and monetize user interaction. Built to be robust, flexible, and secure, Tilia powers virtual economies of leading and cutting-edge publishers with hundreds of millions of dollars in circulation.

At Linden, we value a workplace that’s as diverse as our products. As we continue to grow, we remain dedicated to building a company that is rooted in organizational health, strengths-based leadership, and the belief that teams are stronger than individuals.

If you want access to the forefront of virtual words, this is the place for you. We’ve created space for everyone to find belonging and invite you to come as you are.

Role Overview

We’re looking for an experienced Technical Writer on the Tilia team to help make our payments platform easy to use and integrate. We care deeply about our user & developer experience and our docs are an integral component of our offering.

This role reports to the Director of Product and is responsible for creating stellar documentation for both our end-users and developers. We are looking for a writer who can not only document what is, but will act as Voice of the Developer / Customer and will partner with us to drive product & process improvements.

What We’ll Offer You

The stability of an established company with startup momentum. An unparalleled opportunity to create, collaborate, & contribute. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded.

As a team, we are highly engaged and iterative in nature, in both our product and our processes. We build cool stuff, we weigh risk/reward, and when we make mistakes, we respond quickly and together and without blame. This is a team in the truest sense.

What We’ll Create Together

• Best-in-breed API documentation & developer portal, including API reference, SDK docs, developer guides, and sample code.
• Product guides, FAQs, and other documentation for business users, including our Compliance and Support agents.
• Documented style guides and standards that enable us to deliver consistent content in a common voice.
• Easy-to-understand diagrams that clearly capture how our product works and how we interface with our customers’ systems.
• An exceptional developer experience with timely & informative resources that help our developers get up and running quickly

What You’ll Bring to the Team

At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

• 5+ years experience writing technical documentation for developers.
• Bachelor’s degree in computer science, technical writing, core sciences, or equivalent experience.
• Aptitude for communicating technical concepts clearly and precisely.
• Passion for learning and teaching, an inquisitive mind, and a deep drive for figuring things out.
• Knowledge of REST APIs, OpenAPI standard (3.x preferred), and SDK developer toolkits.
• Experience with authoring and project tracking tools such as markdown, Github, JIRA, Confluence.
• Experience with programming to enable code samples, especially with core web technologies such as Python / Javascript / JSON.
• Experience with modern API documentation tools is required; experience with Redoc/Redocly is preferred.
• Familiarity with the payments industry, experience with financial/payment-related APIs preferred.

Work Environment & Physical Demands

As a remote-first company, we take great care to ensure an inclusive experience for all Lindens. You may be offered the opportunity to travel to company meetings and events, however this is not a requirement. We aim to optimize for remote attendance, not just accommodate it.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in a remote office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

The Fine Print

Linden Lab celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply.

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.