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Technical Writer - IT (Contract)

Epic Games Information Technology team is looking for a smart, creative Technical Writer to join the Information Technology team in Cary, North Carolina on a 6 month contract! You’ll work closely with IT professionals and the Information Architect to document internal systems and services, create wiki content, and work on special projects. If you are looking for an exciting challenge and build something Epic, this is the opportunity for you!

Your days will include:

• Interviewing subject matter experts and understanding the inner workings of Epic’s IT services.
• Creating, editing, and maintaining documentation to support IT administrators and end-users by working closely with our enterprise applications, operations, and support teams.
• Updating outdated documentation and reorganizing content to improve findability.
• Collaborating on an assistive technology project for the Support Helpdesk (e.g., Slackbot or chatbot).
• Performing User Experience tests and recommending improvements to user-facing systems.

You’ll bring:

• Interest in writing technical documentation and have a degree in writing or a related area of study (English, communications, or journalism; computer science with a minor in English/Communications also considered).
• Experience creating written software or hardware documentation, tutorials, wiki content, training, and other technical documents.
• Strong written and verbal communication skills and the ability to explain complex concepts in a clear manner.
• Strong technical abilities and experience documenting software preferred. Example of project work and technical writing samples is required.
• Aptitude for quickly learning new technology and technical concepts.
• Excellent organizational, analytical, and problem-solving skills who independently takes projects to completion.
• Experience in a software development or IT engineering team with the ability to read and understand code is highly desired.
• Experience with Confluence (required), JIRA, Git/Github and training or instructional design (desired).

This is going to be Epic!