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Technical Writer #1175

Please note that vaccination is not considered to be fully in effect until 14 days after the 2nd shot. There is also a 3-4 week waiting period between the 1st and 2nd shot.

Contract Length: 18 months

Work Location: Onsite fulltime

Work hours: Fulltime

We are looking for an experienced technical writer who can translate game feature and hotfix lists from engineering into professionally written customer-facing content for all levels of players. Ideal candidate has strong PM skills to manage workload and create, track, and prioritize tasks. Must thrive in a demanding environment.

Responsibilities

• Writing (approx. 80% of time)
• Writing patch notes and known issue articles using fix lists provided by engineering
• Updating support/how-to content for gaming audiences to ensure that it is clear, concise, and easy-to-follow
• Authoring new articles to build and expand our existing content library
• Ability to author articles for core gaming users as well as creators, hardcore fans, and beginners
• Copy review, content consolidation and reformatting
• Quality control of writing and content display to ensure quality and accuracy
• Communicating and collaborating with multiple vendor and client stakeholders
• Balancing multiple assignments with tight deadlines, working independently and as part of a team Project Management (approx. 20% of time)
• Function as a content point of contact for the production team
• Task creation and maintenance
• Asset acquisition and management

Network Requirement

During WFH or if remote, the following is required for this type of position:

• Internet speed of at least 500 Mbps or 1 Gbps, wired connection preferred, to ensure work is not impacted by connectivity/latency issues
• Internet data is at a high or unlimited cap
• Make sure to run and repeat speed tests throughout the day, as it can fluctuate during peak hours
  • Candidates must provide a screenshot of their speed test result
  • Agency must include speed test screenshot as part of the submission process for consideration
• If candidate does not currently meet the network requirement:
  • Candidate is committing to meeting the network requirement by their start date if an offer is received and mutually accepted

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians .

Requirements

• 5+ years online media copy editor/writer experience
• Halo multiplayer expertise
• Minimum 5 years user experience with Xbox Consoles, Steam and PC gaming
• Proficiency with Azure Dev Ops, or similar bug database as well as Microsoft Office software
• Excellent verbal and written communication skills and consistent quality check habits
• Ability to independently write content and prepare professional drafts following formatting and content guidelines and corporate writing standards with little oversight and direction
• High tolerance for ambiguity; ability to navigate through ambiguity by raising questions, seeking answers, moving forward with information
• Strict adherence to NDA and all confidential information with deep understanding of game launch privacy
• Ability to make time available on weekends or nights when needed

Nice to Haves

• BA in English, journalism, communication, or related field
• Experience in video game quality assurance
• Familiarity with documenting or reviewing video game bugs
• Zendesk publishing or CSS experience
• Twitter or other social media experience

Benefits

At Keywords we provide all our contingent workforce with:

• Paid Time Off (including sick days and select holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits