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Technical Support Technician

TECHNICAL SUPPORT TECHNICIAN

THE VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At THE VOID you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets to casting spells in the darkest of dungeons, THE VOID presents the Future of Entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way. Our VOID Entertainment Centers (VECs) are coming to major cities throughout North and South America, Asia, Europe, and Australia. More than watching a movie or playing a game … in THE VOID you will live an adventure.

The ROLE

Our Technical Support Center provide systems support for desktops, servers, and proprietary VR technologies for our VOID retail locations globally 24/7 365 days per year. The right candidate must be creative in identifying solutions and disciplined with maintaining high-quality standards and documentation. The ability to communicate with a variety of technical and non-technical teams and adapt to ever-changing technology needs and conditions is a must.

This is a tier I position with potential for advancement to a tier II.

Status: Part-Time and Full-Time shifts available

• Provide phone and ticket support for VR locations around the globe
• Troubleshoot and resolve issues remotely
• Research solutions and escalate issues as necessary
• Monitor system activity to identify issues and provide resolution
• Create knowledge-base content and other documentation
• Maintain a clean and organized work area

EXPERIENCE/SKILLS YOU'LL BRING:

• 2-3 years Help Desk or Support Center experience
  
• Experience maintaining Windows server and desktop operating systems
• 1 year of technical support is strongly preferred
• Knowledge of basic networking structure
• Understanding of computer and networking hardware
• Able to clearly communicate through written and verbal means
• Must be well organized and able to track multiple issues concurrently
• Ability to work reliably with minimal supervision
• Ability to follow written process and procedures
• Demonstrated focus on exceptional customer experience
• Must be able to lift up to 30 lbs
• Must be able to work some evening, weekend, or holidays shifts
• Must be able to support occasional on-call

PERKS & BENEFITS

• Competitive Salary
• 401(K) plan with employer matching
• Generous PTO Policy and paid company holiday schedule
• Work with a team of smart and motivated people on a cool and unique product

Full-time workers are also eligible for:

• Medical, Dental & Vision Insurance