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Technical Support Operations Analyst

Electronic Arts
Galway County Galway Ireland
1 month ago

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Technical Support Operations Analyst

Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world’s greatest games. The EAX team is driving the strategy and implementation of important projects for EA’s community of players to connect them to one another and to the games they love to play. These projects include EA Access, our cross-platform subscription on PS4 and Xbox One; Origin, EA’s gaming service on PC and through Steam; and a host of other experiences and strategies to connect friends across platforms and within our games.

In your role as Technical Support Operations Analyst, you will work within the EAX Customer Success team and partner with EAX development teams and EA’s other service providers acting as a conduit between these partners and the teams in the EAX group. You will think “Player First” to provide an excellent end-user customer support experience. Your background in and experience with incident and problem management will allow you to troubleshoot complex systems and bridge the gap in discussions, alerts and reports between both technical minded and non-technical minded partners. As part of the broader EAX Support team, you will be an essential contributor to the SupportOps team based in Galway, Ireland reporting to an EAX SupportOps Lead.

Requirements:

You’re someone with a track record including the following:

You also bring the following skills or experiences to our team:

Responsibilities:

In a typical week as a Technical Support Operations Analyst

You’ll work with…

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