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Technical Support Engineer (VR)

THE VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At THE VOID you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets to casting spells in the darkest of dungeons, THE VOID presents the Future of Entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way. Our VOID Entertainment Centers (VECs) are coming to major cities throughout North and South America, Asia, Europe, and Australia. More than watching a movie or playing a game … in THE VOID you will live an adventure.

The Role

Provide systems support for desktops, servers, and proprietary VR technologies. The right candidate must be creative in identifying solutions and disciplined with maintaining high-quality standards and documentation. The ability to communicate with a variety of technical and non-technical teams and adapt to ever-changing technology needs and conditions is a must.

This is a service desk position with potential for advancement and travel.

Status: Part-Time, Hourly, 5pm-1am shift (includes one shift on either Saturday or Sunday)

Reports to: Manager, Technical Operations Center

Duties:

• Provide phone and ticket support for VR locations around the globe
• Research solutions and escalate issues as necessary
• Monitor system activity to identify issues and provide resolution
• Create knowledgebase content and other documentation
• Assist in shipping, receiving, and inventory upkeep
• Maintain a clean and organized work area

Skills Required:

• Able to clearly communicate through written and verbal means
• Must be well organized and able to track multiple issues concurrently
• 3 years’ experience maintaining Windows server and desktop operating systems
• Knowledge of basic networking structure
• Understanding of server, desktop, and networking hardware
• Ability to work with minimal supervision

Employment Requirements:

• Must be able to lift 50lbs
• Must have or be able to obtain a US Passport
• Must be able to work evening and weekend shifts (5pm-1am, 3-4 days per week)

PERKS & BENEFITS

• Competitive Salary
• Medical, Dental & Vision Insurance
• 401(K) plan with employer matching
• Generous PTO Policy and paid company holiday schedule
• Work with a team of smart and motivated people on a cool and unique product