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Technical Support Engineer I

Job Posting Title

Summary

What You'll Do

We’re looking for experienced technical support engineers with strong troubleshooting ability and analytical skills, good customer relation skills, and drive to make things work. You will be a member of a team of about 16-20 support engineers who respond directly to customer issues and who work with other teams to handle escalated issues and special technical projects and action plans. This role is customer-facing, and your work will impact operations at any one of the 300 casinos who are Oasis System customers. Our team is full of smart people with can-do attitudes. Everyone on the team takes satisfaction in making our software work for customers.

• Day-to-day responsibilities include working with customers, ATI team members, and other technical stakeholders to work through issues with all Oasis software modules. Responsible for maintaining case documentation, providing knowledge sharing to others, and working directly with customers to correct problems that cause casino downtime.
• You will interact with customers -- usually IT, marketing, or slot audit managers. In addition, our team works closely with the implementation teams, customer success teams, development, and sometimes sales.
• Our overall goal as a support team is to build customer success with the Oasis system products and for Aristocrat as a whole by providing in depth technical support to further customer goals and projects.
• Will become a subject expert in using proactive system monitoring tool, based on App Dynamics technology.
• Other duties as assigned

What We're Looking For

• 3 years technical work in any field, including some SQL or enterprise networking or virtual environment support, gaming experience a plus but not required
• SQL or Enterprise networking or VM, MSSQL Server 2012 and higher , CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud based virtual environments (AWS, Azure, in-house clouds)
• Must be able to problem solve and troubleshoot under pressure.
• 4 year degree or relevant technical experience

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.