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Technical Support Analyst

Job Description

Summary

The Support Analysts offer first level support of Enterprise Infra services to all internal users. They will be responsible for handling and the follow-up of user requests. They also participate in Ubisoft Enterprise Infra IT projects such as automation, self-service, IT roadmaps, process feedback, etc. The Support Analysts will have opportunities to engage in various domains of Ubisoft IT operation, enrich their knowledge and experience on a vast scope of IT technologies which will be helpful to the future career development.

Mission

The main responsibilities and routine tasks of the GNS Enterprise Infra Support Analyst are to:

· Provide first level support for all GNS Services.

· Identify, research, troubleshoot and resolve basic technical issues.

· Respond to internal customer requests via telephone calls, emails and ticket system requests.

· Offer a high level of customer service for users with various degrees of technical proficiency.

· Document, dispatch and escalate requests to high-level support in various domains.

· Follow up with customers to ensure satisfaction.

· Monitor targets to ensure that problems are resolved within the SLA guidelines.

· Participation in various Ubisoft IT projects to provide solution to automate or self-service requests.

· Carry out all other related tasks.

Qualifications

Training

· College diploma in Information Technology, or equivalent experience

· ITIL certification (preferred)

Relevant experience

· Internship in IT or experience as a Support Analyst

· Customer service experience

Skills

· Excellent customer service skills

· Excellent communication and writing skills.

· Good interpersonal skills

· Proactive and autonomous

· Ability to make complex information accessible.

· Ability to work under stress.

· Ability to quickly familiarize themselves with various technologies

Knowledge

· Excellent command of English, and ideally French

· Knowledge of Windows Server

· Knowledge of Unix

· Knowledge of Networking (TCP/IP, OSI)

· Knowledge of Active Directory

Additional Information

WE OFFER YOU

Competitive salary, bonus for your performance, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

But most of all, we guarantee you’ll appreciate our culture and working environment.

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs.

Come and join our team of over 19,000 professionals and help us create original and memorable experiences for the world!

Company Description

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs.