Technical Support Analyst (CRM)

Ubisoft
Montreal QC ca
11 days ago

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Job Description

Ubisoft IT is an international and global team that works together to bring value to our teams, players and partners.

Within Ubisoft IT, you’d be joining the Enterprise Business Services (EBS) team, who is looking for their next team member: an experienced Support Analyst. This team is responsible for developing the company’s e-commerce ecosystem through building new features and integrating new services such as Payment Service Providers, Order and Tax Management to our Uplay+ portal.

As the Support Analyst, you will provide technical support for the applications within the e-commerce ecosystem. You will be responsible for the tracking of incidents and the follow-up of stakeholders requests. You will also monitor the health of the applications you support, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.

Mission

Qualifications

Training and relevant experience

Skills & Knowledge

Additional Information

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Company Description

At Ubisoft Montreal, a preeminent developer of video games located in Montreal’s dynamic Mile-End neighbourhood since 1997, we offer a work environment unique in the industry for allowing you to build and cultivate games that are part of critically acclaimed, iconic AAA franchises of international repute.

When you join Ubi Montreal, you enter a community of passionate, extraordinary developers connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.

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