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Technical Support Agent

Keyword Studios
Redmond Washington United States
1 year ago
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Contract Length: 18 months

Work Location: Must be located in Seattle area OR be willing to relocate

Work Hours: Fulltime

Pay rate: $20+/hour DOE

As a Technical Support (TS) Agent, you will collaborate directly with customers, agents, engineers, developers, and internal teams to troubleshoot issues, document details, and follow processes to drive resolution.

As part of a specialized internal Technical Support Core team, you are the liaison between engineering, the customer, and internal teams to surface the actual issue (from customer description), identify information that is pertinent to the issue, and document it for our developers.

Responsibilities

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

Requirements

Nice to have

Benefits

At KeyWords we provide all our contingent workforce with:

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