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Technical Project Manager - KantanStream Platform

About us:

KantanAI is a pioneer in Neural Machine Translations solutions. Its market leading platform, KantanMT, enables global organizations to customize, improve and deploy Neural MT solutions at scale. Their KantanStream platform enables modern enterprises to deliver digital content in native languages with always-on, AI enhanced, crowd- sources translation services. KantanStream combines the speed and cost-benefits of machine translation with the authenticity and precision that only a native speaker can deliver.

KantanAI is part of the Keywords Studios Group, the largest provider of global services to the video games and media entertainment industries. It has offices in over 50 locations and delivers services to 23 of the top 25 gaming companies.

About the role:

We are looking for a Technical Project Manager to work as part of a team to support the deployment of KantanStream. You will work with external clients and internal Project Management and Development teams to support the on-boarding and activation of clients on the KantanStream platform. This will entail daily interaction with clients, acting as a technical liaison point of contact for Project Management and development teams. You will be responsible for the monitoring, tracking and resolution of workflow or technical issues related to on-boarding of new clients. You will be responsible for recruiting and managing a team of support personnel in multiple locations to deliver 24x7x365 activation, on-boarding and support services.

In this role you should be a team player with a keen eye for detail and problem-solving skills.

Responsibilities:

• Working on the on-boarding, activation and support of new clients on the KantanStream platform
• Monitor, track and resolve any technical or workflow incidents in activation of new clients
• Manage an FTS (Follow the Sun) team capable of providing 24x7x265 on-boarding, activation and KantanStream platform support services
• Create technical documentation for reference and reporting

Candidate requirements:

• BSc/BA in Computer Science, Engineering, or related field
• Proven experience as a Localization Engineer or Project Manager – 2-3 years would be ideal
• Familiarity with cloud-based software solutions
• Working knowledge of at least two of the following platforms : JIRA, Confluence, Zendesk, HelpShift
• Excellent communication skills with attention to detail