This job might no longer be available.
Technical Program Manager - Infrastructure Customer Success
2 years ago
Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.
As a Technical Program Manager for Infrastructure customer success, You will be the advocate for our internal customer’s success. You will build cross-team technical programs that ensure our infrastructure products best serve internal customers’ needs. You will develop a deep understanding of our Infrastructure product offerings, and influence the product roadmap. You will have the unique opportunity to be an early part of our team. This is a full-time position based at our headquarters in San Mateo.
You are:
- A technical program leader with a strong engineering background and 4+ years experiences in building large scale solutions
- Product management related experience is desired but not required
- Experienced in building customer success programs
- A domain expert in systems engineering and/or software engineering with demonstrated critical thinking
- Experienced with establishing work relationships across multi-disciplinary teams
- Experienced with identifying critical technical problems and opportunities
- Data driven strategic thinker who is capable of conveying ideas through detailed specs
- Experienced with delivering end to end technical programs through effective roadmapping and reliable execution
- Able to turn specific solutions into systems that benefit the larger community in the long run
You will:
- Define, build and manage programs that ensure Roblox build Infrastructure products and services that best serve our internal customers’ needs. This will include collecting customer requirements and feedback and use them to influence our infrastructure product roadmap.
- Build support programs for infrastructure customers (Roblox engineering teams)
- Build tech writing program to ensure all infrastructure product and services have proper documentation
- Build programs that manage the launch, maintenance, adoption of infrastructure products at different lifecycle stages
- Collect user requirements and drive teams to plan and ship frameworks, systems, educational components, etc
- Align senior leadership and key stakeholders around program roadmap
- Own measurement of success of programs
You'll Love:
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Employee Stock Purchase Plan
- Flexible vacation policy
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
- A Roblox Admin badge for your avatar
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass