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Technical Program Manager - Business Systems

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , get interviewing tips on Instagram , and discover projects we’re solving on our Blog .

About the Role

The Global Infrastructure (GI) Business Operations Team focuses on providing business support to our customers. You will join the Business Systems Operations Team and report to the Director of Business Operations. You will work with Developers, Networking, Data Center Operations, Business Operations, Supply Chain, and Engineering Operations. You will guide development and adoption of our business systems with our teams. You will organize, drive and track projects for infrastructure operational tools and automation development, network backbone circuit growth, and hardware evaluation projects. This position can be located in Salt Lake City, UT and Seattle, WA.

You Will:

• Support operational projects, including documentation of requirements and process flows
• Author training guides and provide training to users to help expand knowledge and adoption
• Identify and investigate bugs and partner with the technical team on resolutions, facilitate in the testing and launch activities for enhancements and major releases
• Organize clear communication channels with external teams to promulgate information
• Track current project status updates and escalate roadblock issues
• Lead User Acceptance Testing once development has concluded and review changes with impacted teams prior to deployment
• Partner with our teams to identify new business process improvements and prioritize needs and delivery timelines
• Work with partners to define priority and facilitate backlog grooming with development teams

You Have:

• 3+ years of experience in ServiceNow technical program management, or related work experience
• Bachelor's degree in Engineering, Computer Science or equivalent professional experience .
• Working knowledge in software development lifecycle (SDLC) and Agile Scrum concepts such as User Story, Backlog, Sprint Planning, Retrospective

Bonus Points

• Knowledge or experience in Network Engineering or DataCenter Operations
• Experience working directly with engineering teams
• Certified as scrum product owner, scaled Agile framework, or similar
• Experience explaining and documenting complex technical issues to a non-technical audience

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships , off-site massages , etc. )

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The base pay range for this position in Washington is $127,100 - $172,000 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Twitch's internal or external careers site.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7658