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Technical Problem Manager - Contract

Electronic Arts
Austin Texas United States
1 month ago

Technical Problem Manager

We are EA and we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead: The world of technology is changing at a rapid pace and EA is pivoting to leverage those changes to our full advantage. At the same time, we must also change how we operate. The TechOps Experience and Optimization (E&O) team is responsible for ensuring quality and measurability across the EA online ecosystem. E&O is striving to build a robust problem management process which will highlight technical obstacles and provide EA teams with the necessary insight to overcoming those obstacles using operational data and analytics.

As a Technical Problem Manager, you will drive a culture of continuous improvement and iteration. To be successful in this role, you will need to be scrappy in your approach and have a passion for seeing that problems are fixed. To be successful in this role, you will need to be highly inquisitive, technical, and understand how to use analytical tools to extract knowledge from data. Unlike most problem manager roles, this role requires an individual who understands technology, and can leverage that technical experience and logic to focus on the right things. While the successful candidate in this role will not be working hands on with technical systems, you will work closely with Service Line Managers to find solutions to technical problems. To excel in this role, you should be comfortable creating new processes and managing their implementation. In addition, having a background leading complex analysis as well as technical projects or programs will be very beneficial.

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