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Technical Operations Specialist

Job Description

The Online Solutions group is looking for a Technical Operations Specialist tosupport our internal customers on our online services operations, especially China products. The technical operations specialist will work closely with development and production teams across studios to ensure proper functioning of various servers, tools and processes, thus maintaining maximum availability and quality of the games’ online ecosystem. The role has a major emphasis on live monitoring, online services configuration, incident management and collaboration.

What you will do:

• Manage and maintain the live monitoring system for online micro services
• Collaborate with development teams to manage and maintain online services, process and tools
• Troubleshoot and triage technical issues
• Coordinate efforts to reconcile and update all technical configurations required to operate the online services
• Communicate with development and operations teams across different studios and third-party partners to troubleshoot and resolve any incident of the games’ online services
• Maintain documentation regarding configurations, operations, and troubleshooting procedures

Qualifications

What you should be equipped with:

• Knowledge in computer science, computer engineering; proven work experience in technical operations in a large environment with different servers
• User-centric, collaborative and results-oriented mindset
• Experience on deploying, maintaining and operating large scale application systems including operating systems (Linux and Windows), gateways, load balancers, application servers, cache, databases, Docker container, Kubernetes orchestration, cloud services, etc
• Knowledge of internet technologies and concepts (e.g. DNS, routing protocols, firewalls, proxies, TCP/UDP, and HTTP)
• Proficiency in one of the cloud infrastructures like AWS, Google Cloud Platform, Azure or Aliyun
• Experience on the monitoring of application, middleware, infrastructure

Bonus Points:

• Knowledge about common tools (e.g. Zabbix, Prometheus, CloudWatch, etc.) and performance metrics is a plus
• Experience in game online services operations is a plus

Additional Information

What you will also get:

• An international working environment
• FUN Culture
• Lots of love from your colleagues!

Why Ubisoft Shanghai?

Be a part of the most exciting and innovating video game company in China. Come to work in Shanghai, an amazing city renowned as “Paris of the East”.

Together with a team of multi-national professionals equipped with the cutting-edge technologies, you can be assured of an experience that is both aspirational and fulfilling.

By working in Shanghai studio, you will also be offered with an array of career development opportunities, an abundant training resources, and moreover, a stimulating and creative work environment.

If you’re looking for this kind of job opportunity, you’ll find it here at Ubisoft Shanghai.

Join us for an exciting adventure and make great games!

Company Description

About Ubisoft & Shanghai Studio:

Ubisoft’s 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 600+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.

To learn more, please visit: www.ubisoftgroup.com