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Technical Operations Release Manager

Release Manager

Redwood Shores, Vancouver

Main Purpose of the Role

The PLM Technical Operations Release Manager is a part of the Product Lifecycle Management (PLM) function for delivering EA's franchises to market across all packaged goods, digital & mobile platforms. As a member of Global Operations, you will report to the Senior Manager and you will manage the delivery of content materials for EA's products to our channel partners, including Sony, Microsoft, Nintendo, PC, EA's PC platform, and digital resellers. You also maintain the daily relationship and communication with the First Party Account Management teams to guarantee the release of EA's content plan.

You will work with Franchise Leads to set the plan with Studio and Publishing for content required for submission to support each product launch. The role partners with important teams (Franchise Operations, Studio/QA, Digital Sales/Marketing) and external Platform Partners to ensure product delivery through our Real-time Operations (RTO) team. You will also own comprehensive configuration plans to achieve the go to market strategies for your owned projects, following timelines that meet the Franchise Operations schedule. You will ensure understanding across the department for process, product and people.

The Release Manager is also responsible for leading the education, development and promotion of external platform tools and systems required for the set up and submission to First Party platform holders. The role partners with EA Studios to ensure accurate set up of content with our platform holders and provides advice and platform guidance to the Commercial and Publishing organization.

You will establish processes to develop the Operations team(s) to build expertise of our platform partners' processes, best practices for issue management, and technical knowledge to ensure our team are equipped to communicate and bring the requirements expected across all products.

Main Responsibilities

Submissions

• Program manage the submission process to coordinate and communicate submission activities to the assigned portfolios of platform partners, ensuring submission packages are of the highest integrity and punctuality
• Work directly with Franchise Operations Leads on assigned franchises for process, tools and longer ranging scenarios that improve the submissions process
• Maintain a complete understanding of all product schedule dependencies on a global scale. Engage with studio personnel, Franchise Leads and EA Certification to establish First Party submission schedules
• Partner with and program manage Real-time Operations team in EA Romania and EA Hyderabad to ensure all activities are supported

Platform Configuration

• Create and configure First Party & Platform Partner offers – full game, DLC, Beta, VC, Subscriptions and communicate First Party IDs to relevant internal parties.
• Provide knowledge and support to Studios to increase their understanding of the submission process, configurations, and requirements
• Partner with Franchise Operations management team on support for each Studio/Franchise plan
• Manage process documentation, ensuring it is up-to-date and fit for purpose, including referencing documentation needed for EA Studios to promote consistency of platform requirements
• Ensure all Global Operations tools and documents correctly reflect the content IDs and Platform Partner information as it pertains to product set up and configuration
• Participate in regular planning meetings and readouts with external platform partners and internal EA teams
• Scenario plan and inform partners on what can/can't be done for each configuration and determine the final suggested implementation

Experience

You have excellent written and verbal communication skills, and the ability to work with all important partners. You also have account/project management skills, be able to understand strategy and technology, and can bring the team to success.

• 3 years experience in product submissions, software configurations, platform setups, or equivalent
• 1+ years of experience working with remote teams and management
• Experience managing and working in a diverse environment
• Knowledge of the technical requirements of at least one console/gaming/retail manufacturer and associated tools/portal or equivalent

Why Join Us?

• We collaborate with our studio teams and partners to create extraordinary new game experiences for our millions of players everywhere.
• We always celebrate and cultivate a culture of inclusivity & diversity.
• Medical, Vision, Dental, and Life insurance benefits, and Employee Assistance and Mental Health programs for all employees
• Flexible Hybrid work model
• New Parent Assistance programs, including Parental leave for all new parents and adoption assistance programs
• 401k and Employee Stock Purchase plans
• Yearly bonus eligibility
• Gender Pay Gap Reporting and Accountability
• Global Mentoring program
• Game Credits, Digital Reimbursement, and Console Reimbursement benefits
• Team and Social events, including a yearly holiday/winter party
• Employee-led affinity groups to foster equality in the workplace
• Charitable donation & volunteer hours gift matching program