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Reliability Operations Analyst

Sandbox VR
Hong Kong, Hong Kong
1 year ago


Who are we?

We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie.

We are a team of successful startup veterans with deep experience in VR, gaming, technology and hospitality. We're funded by leading global tech investors including Andreessen Horowitz and Alibaba.

Since we launched in 2017, we’re now live in 12 locations and 6 countries around the world (4.5 stars on Yelp, and the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding.

What will you be doing?

We're looking for someone to provide support for our VR Experience. If you like VR and enjoy solving problems, you’ll do very well here. In this role, you’ll be responsible for:

Communication : You'll be responsible for engaging our Station staff and retail partners by phone, email or live chat to gather necessary details and provide a top-notch assistance. You’ll also be communicating with other internal team members on issues you encounter.
Troubleshooting : You'll need to exercise problem-solving skills, creativity and resourcefulness to find the root cause and provide a resolution or a workaround in a timely manner.
Sharing : Finally, you will document the details of your findings in our system to benefit other team members and contribute to future enhancements.

Who are we looking for?

How can you really impress us?

How do I apply?

If you’re interested in this role, please send apply here, or find some other way to get in touch if you’d really like to stand out. We’d like to see at least a CV or LinkedIn, and a quick cover letter/email/blurb on why you’re the right fit for us.




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