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Technical Operations Audio Lead

The Role:

• Looking for a new experience in entertainment with all the latest technology?
• Are you someone who has an interest for finding solutions to challenging problems, who likes to work closely with the people they support, and who likes to be in the middle of the action?
• Already have experience as a Technical Audio Guru and looking for a new challenge in a rapidly growing and challenging environment?
• Do you want to contribute to the optimization and success of our development studios?

If your answer is yes to all the above, then you are just the person we are looking for!

Why apply with us?

You will be working for an international group that is in full expansion because KWS is:

• An international supplier of technical services and a partner of some of the biggest editors and developers in the video game and entertainment industries
• More than 80 studios across 22 countries and 5 continents
• An organization that employs ~11000 employees worldwide, ~3000 in the Americas region
• Our pride is a diverse environment and where communication, listening, understanding and acceptance is part of who we are.

So, if you like the sound of that and feel ready for a new challenge, then read on!

Requirements

As Technical Operations Audio Lead, you will be instrumental in the implementation of the team's mission to build and maintain a supportive environment for new and existing users of Clients and Studios technology.

In this role, your primary focus will be the support of our audio and dubbing rooms/stages, tools, platform release activities, including, but not limited to, translating business requirements into software solutions, oversee user acceptance testing and creation of end-user documentation, delivery of training sessions and onboarding support for the Production and Operations community.

You will work with Subject Matter Experts, and Individual Users to ensure software solutions are properly tested, validated, and deployed to meet business objectives, workflow automation and a positive end-user experience. You will oversee the maintenance and troubleshooting of audio rooms/stages and equipment inventories, including support for remote workers.

Working with regional IT Staff, you will administer user and computer accounts for all studio resources.

• Evaluate end-user feedback to streamline and improve our audio, dubbing and subtitling toolsets, outputs and workflow automation.
• Lead and support our local team, assist in special projects, participate in team meetings.
• Maintain operational excellence for our stages and rooms ensuring Pro Tools and Soundminer systems are fully functioning.
• Oversee training sessions for a culturally diverse, global audience.
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines.
• Provide timely, accurate, professional and responsive support, verbally and via email, to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring.
• Provide feedback and suggestions to management for improved client and end-user satisfaction, process improvements and system enhancements.
• Identify opportunities for operational efficiencies and solution always with our operational capabilities in mind all the while maintaining compliance with our SLAs and SOWs.
• Coordinating and collaborating with Keywords IT team to find solutions and workflows.
• Setting up solutions to interface with and support client’s IT protocols.
• Overseeing and making sure the servers (NAS as well as media-based servers like NEXIS and EVO) are being backed up and serviced to minimize any down time.
• Helping with remote talent setups and equipment/technology needs.
• Setting up of secure remote configuration, resetting servers, migrating media, formatting and partitioning drives.
• Preparing media or gear for client delivery, basic cabling support, troubleshooting speaker and monitor issues, physical movement and set up of gear like our remote review workstations.
• Tracking and management of all company owned assets that are assigned to talent whether working remotely or in studio.
• Management of plugin and sample libraries, software licenses and all iLoks.
• Troubleshooting any issues with design/mix systems.

Our ideal profile:

• Bachelor's Degree in Audio Engineering, Production or Postproduction Studies or applicable equivalent experience.
• Experience in recording voice talent for ADR, voice over or dubbing projects.
• Expert level experience with computers (both Mac and PC) that are used for audio postproduction.
• Expert knowledge of and ability to troubleshoot the following programs: Pro Tools, Soundminer, Dante, Audio Architect, Dolby Atmos software and configuration, BSS software and hardware.
• Able to understand and problem solve remote interfacing solutions with crew and clients, such as Zoom, Google Hangouts, MS Teams, Evercast, Source Connect / Nexus and Live, Clearview, Streambox, Shotgun, Airtable, SyncSketch.
• Should also be familiar with system diagrams and tutorials, Avid controllers, general audio signal flow, re-recording workflow, computer reformatting and disk management.
• Global business insight with theoretical and practical knowledge of audio post-production workflow best practices and industry standards.
• Strong understanding of audio/video file formats (IMF, UHD, HD, SD, Proxies, .MOV, .MP4, etc.), standards conversions and electronic delivery technologies (S3, Aspera).
• Experience with source control systems and workflow tools-- JIRA/Confluence, Git.
• Ability to create and edit technical documentation.
• Ability to clearly communicate technical or non-technical information according to the audience.
• Experience working in a fast-paced environment with an ability to engage with a culturally diverse, global team.
• Ability to apply critical thinking and root cause analysis.
• Adaptability and resiliency to quick changes in priorities, technology, tools and workflows.
• Ability to manage complex projects and tasks.
• Ability to identify risks and effectively manage activities to mitigate them.
• Demonstrated leadership skills

If your profile matches this description, then you have the key skills to join the KWS family and we look forward to meeting you!

Skills and competencies show up in different forms and can be based on different experiences – if you think this position is for you, we strongly encourage you to apply even though you may not have all the requirements listed above.

The salary range reflected is an estimate of base pay and varies per state. The base pay range for this role in the state of California is between $100,000 - $110,000.

Benefits

• Medical, Dental, Vision benefits
• Voluntary Long-term / Short-term Disability
• 401K w/ company match
• Work alongside dynamic individuals in the dubbing and gaming industry
• Work within a company with upward career growth opportunities