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Technical Operation Specialist (Data products)

Job Description

About your role

Ubisoft Chengdu is looking for a Technical Operation Specialist tosupport and operate the internal users of Ubisoft internal data products. The products are helping Ubisoft AAA online game teams analyze their big data and make data driven decisions.

The technical operation specialist will be the bridge between users and the data product Dev team: help users smoothly use the products, on the other side, help the Dev team understand user behavior. Meanwhile, the technical operation specialist is expected and empowered to optimize the supporting procedure.

What you will do

- Train and guide users to use products

- Bring best practices to users

- Respond to user requests via calls, emails and ticket system

- Troubleshoot and resolve basic user issues with tools

- Follow up with users to ensure satisfaction

- Monitoring the system status, schedule maintenance

- Record, dispatch user requests to Dev team

- Collect ideas to help Dev team optimize products and tools

- Optimize the supporting procedure and write supporting documentation

你的角色

成都育碧正在招聘技术运营专员以提供对内部数据产品的技术支持和产品运营。你将加入的是一个为育碧全球工作室开发游戏数据分析工具产品的团队。他们的产品将帮助育碧AAA游戏团队分析在线游戏大数据，并做出数据驱动的决策。

技术运营专员是用户与数据产品开发团队之间的桥梁：一方面，他将帮助用户高效地使用数据产品，另一方面，他能帮助开发团队了解用户习惯。 同时技术运营专员将持续推动优化和改进产品支持流程。

你的日常工作

· 培训和指导用户使用现有产品

· 为用户推荐和应用最佳实践

· 通过电话，邮件和工单系统响应用户请求

· 使用管理工具解决常见用户问题

· 跟踪任务进度以确保用户满意度

· 监视系统和工作状态，安排系统维护时间

· 记录用户需求并分享给开发团队

· 收集用户想法以帮助开发团队优化产品和工具

· 优化产品支持流程并编写技术支持文档

Qualifications

What you should be equipped with

- College degree or above in Computer Science or related discipline

- Excellent communication skills in English (Speaking and writing)

- Empathy for users and ability to work as part of a team

- 2+ years’ experience of product technical support

- Knowledge of database, SQL writing

- Knowledge of one or more script languages (Bash, Python, etc.)

- Knowledge on not only 1 certain IT product but different databases is preferred

- Knowledge of big data would be a plus

你需要具备的

· 计算机科学或相关学科的大专以上学历

· 优秀的英语沟通能力（口语及读写）

· 对用户具有同理心并具有团队合作能力

· 两年以上产品技术支持经验

· 常用数据库的基础知识，能编写基本的SQL脚本

· 了解一种或多种脚本语言（Bash, Python 等）

· 了解多种IT产品以及不同类型数据库者优先

· 有大数据相关知识者优先

Company Description

Established in 2008, Ubisoft Chengdu is one of the key game studios in western China and a full-fledged production center, with over 320 talents contributing to Ubisoft’s line-up. We have a strong track record of co-development on Ubisoft’s biggest brands such as Assassin’s Creed®, Skull and Bones™ and For Honor®, as well as developing casual games such as Rabbids party game and bringing hit titles to Switch.

Meanwhile, we are also a pioneer in cutting-edge technology driving Ubisoft’s “games as a service (GAAS)” ethos. Chengdu’s technology team develops products that empower production teams to make educated, data-driven decisions on hit Ubisoft brands.

To find out more, please visit our website: http://www.ubisoftgroup.com or our WeChat account (UBISOFT育碧or 育碧招聘), or contact us for application by: ctu-recruitment@ubisoft.com

育碧成都自2008年建立后已成为中国西部地区主要游戏研发工作室之一，并拥有超过320名员工致力于研发育碧旗下的经典游戏。我们参与已与其他育碧工作室合作研发了多个AAA游戏，如《刺客信条》、《碧海黑帆》及《荣耀战魂》。同时我们也致力于自主研发休闲类游戏，如《疯狂兔子：奇遇派对》以及将多款育碧经典游戏移植到Switch平台。

同时，育碧成都工作室也是研发前沿性技术的领军者，其“Games As A Service (GAAS)” 的理念带领企业不断推陈出新。成都工作室的技术团队开发的产品被运用于育碧旗下众多知名游戏品牌，有效协助研发团队基于科学数据做出准确决策。

想要了解更多，敬请点击http://www.ubisoftgroup.com，或关注我们的微信公众号（“UBISOFT育碧”以及“育碧招聘”），或联系邮箱以申请相应岗位：ctu-recruitment@ubisoft.com