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Technical Operation Analyst
1 year ago
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Technical Operations Analyst
6 month contract
Berlin
Department overview:
As a part of Sony Computer Entertainment, the Future Technology Group (FTG) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.
The Technical Operations Support Team is a critical component of our support structure that enables FTG to successfully operate a global footprint at scale. We are focused on the day-to-day needs of our infrastructure and the services that support our world class streaming products.
We are currently looking for a TechOps Support Analyst in Berlin, Germany.
What you’ll be doing:
- Complete Jira support tickets and Slack requests by leveraging standard operating procedures (SOP) and adhering to proper escalation processes when necessary
- Collaborate with other TOS team members around the globe to achieve department objectives
- Be a proactive contributor in updating and validating SOP documentation
- Actively participate in other assigned projects
What we are looking for:
- 0-1 years of experience in Information Technology or foundational computer knowledge
- Work flexible schedule that may include nights, weekends, and holidays to meet business needs
- Exceptional communicator, with superb attention to detail, and a strong commitment to continuous learning
- An “Extreme Ownership” approach
Preferred Qualifications
- Familiarization of Linux OS and basic foundational commands
- Experience with PC hardware/software troubleshooting
- Jira Service Management and Confluence experience
- Have completed technical coursework, certifications, or any IT related studies
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
For more information about our benefits, please visit our Careers site.